Client Experience Manager

Role: Manager

Designation: Account Director – Client Experience

Location: Mumbai

Overview

 Current Global is a global communications agency that puts humanity at the heart of everything we do, from our internal culture rooted in empathy to the way we help clients understand that people want to connect with companies and brands as real and human as they are. We say we’re the human-first agency.   

We turned 5 this year and have lots to be proud of. We’ve consistently outperformed the PR market, are one of the fastest-growing mid-sized agency brands globally, a top 60 firm by revenue, and last year (2023) was our most award-winning year ever.  

Part of IPG and a member of The Weber Shandwick Collective, we’ve got offices in Asia, Europe, MENAT, North and South America. We boast a client roster including some of the world’s most recognised company names in technology, fashion, digital, healthcare, and medtech. How are we different? The size, speed and agility of a boutique client experience backed by the resources of one of the industry’s leading communications networks.   

Our vision has never been about being the biggest, or even the fastest- growing (that’s a happy by-product). It’s about being the kind of agency that the best talent wants to work for, which truly enables everyone to be their best. Human-first.  

Our Values:

CURIOSITY – We cultivate curiosity and challenge convention. Because solving any problem begins by asking the right questions

INCLUSION – We foster teams and environments built on belonging and openness to possibility. Because the best ideas have no bias

COURAGE – We stand up for what we believe in. Because being comfortable with the uncomfortable is how progress is made 

IMPACT – We strive to make a meaningful difference in everything we do. Because we owe it to our people, or clients and the world

**About the opportunity:

**

What will you do?

• Lead and manage multiple client programs with clear direction and ownership
• Work closely with team to deliver integrated campaigns
• Manage client expectations and build strong, long-term relationships
• Be seen as a strategic partner by clients - offering guidance, ideas, and solutions
• Support, guide, and grow junior and team members

You will be a good fit if you…
• Have 4+ years of experience in a PR agency, leading large accounts and projects
• Know the media and brand landscape well, especially in Corporate, Consumer Technology sectors
• Are confident in managing timelines, budgets, and teams
• Communicate clearly and are good at building relationships and solving problems
• Can think critically, draw insights, and shape strong PR stories
• Work well with others and can lead with empathy and accountability.

**Note from the team

**At IPG we are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. 

 Personal data held by IPG relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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