Automation Specialist

Who we are 

In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. 

What you'll do

• Technical Strategy: Shape the overarching automation strategy and solution design, proactively identifying areas for optimization and unlocking new technical opportunities.
• Technical Execution: Utilize experience across various cloud tools, frameworks, and languages—specifically Google Cloud Platform (GCP), Azure, Airflow, GitHub, Argo, Python, and AppsScript (but not limited to).
• Development & Deployment: Autonomously design, develop, and deploy scalable automation solutions with minimal supervision.
• Cross-Functional Collaboration: Partner effectively with Operations, Product Management, and Software Development Engineers (SDEs). Apply strong project management and stakeholder relationship skills to drive alignment.
• Documentation: Create, own, and maintain comprehensive technical documentation tailored for both technical and non-technical stakeholders.

  What we're looking for

• Experience: 4+ years of professional experience as an Automation Specialist, Analytics Engineer, Solutions Engineer, Data Analyst, or in a similar technical role.
• Education: Bachelor’s degree (BS) in a STEM discipline, such as Statistics, Computer Science, Analytics, or Engineering.
• Technical Skills: Proficiency in coding with Python and JavaScript. Proven ability to work independently to develop and launch automation solutions.
• Analytical Skills: Strong capability to analyze large datasets, detect patterns, deliver actionable insights, and establish KPIs/metrics to track performance.
• Communication: Exceptional written and verbal communication skills, with the ability to clearly present complex data insights to various audience levels.
• Problem-Solving & Interpersonal Skills: A proactive, first-principles thinker dedicated to continuous improvement and data-driven results. Strong interpersonal skills with a proven track record of building collaborative cross-functional relationships.