Director Of Operations

Position Title: Director of Operations
Location: San Luis Obispo, CA
Employment Type: Full-Time, 100% onsite     Pay range: 90 - 120k base + bonus 

Director of Operations

The Director of Operations is responsible for leading all activities related to the daily operations and growth of the division. This role provides clear direction, strong leadership, and consistent motivation to ensure operational excellence across the business.

Through effective collaboration with customers, vendors, and employees, the Director of Operations fulfills our commitment to profitability while strengthening the relationships that drive long term success. This position serves as the central point of alignment within a dynamic operation, harnessing the strength of our people and processes to deliver meaningful results for our customers and the company.

At Ernest, when one person moves ahead, we all move forward. This role plays a critical part in creating that momentum.

Expectations, Qualifications, and Goals

• Uphold the company’s core values in every interaction with customers, vendors, employees, and the sales force.
• Direct the day to day operations of the division. Manage, supervise, train, motivate, and maintain full accountability for office, warehouse, customer service, purchasing, accounting, and inventory functions and departments.
• Equip, support, and hold departmental leaders accountable for adopting company and divisional initiatives and change efforts.
• Assume personal accountability for balancing customer demand with company policies and supplier requirements.
• Manage, support, train, and cultivate the development and success of inside staff. Maintain strong employee morale and a positive working environment.
• Maximize division profitability by implementing programs that improve service performance and inventory management efficiency.
• Ensure all delivery commitments are met in the most efficient manner while maintaining the lowest internal cost structure possible.
• Authorize time worked and time lost in accordance with company policies for inside staff.
• Observe and instruct employees on safety and security procedures.
• Define responsibilities of assigned staff positions to achieve business objectives. Provide regular performance feedback and conduct annual reviews.
• Develop and maintain an annual business plan that includes programs focused on improving profitability. Coordinate projects and implement and sustain cost saving measures.
• Review daily reports, support the Sales Manager with account and salesperson analysis, and lead the resolution of operational issues. Monitor inventory levels and maintain healthy turn rates.