Print Operations Program Manager

ICON is looking for a Print Operations Program Manager to manage and develop Process, Planning, & Quality Programs. This role is critical in developing, documenting, and implementing operational processes and quality standards across Print Operations. The primary responsibilities of this role includes developing process documentation, checklists, workflows, and SOPs aimed at improving Print Ops operations and quality. In this role you will be responsible for the detailing of our processes in Miro flow charts, Google Sheets, and Procore. You will work with Print Operations Management to refine and implement these processes in line with discovered best practices. You will also be responsible for coordinating efforts surrounding all process improvement for Print Operations including data aggregation and analysis, scheduling process improvement meetings, and communication / coordinating, quality control procedures and documentation, and the rollout of new processes. This role is based primarily at ICON’s HQ in Austin, TX but may require some (25%) travel, at local or deployed job sites dependent on departmental needs. This role will report to the Print Workforce Manager, Print Operations. You will collaborate regularly with the Print Operations and Print Logistics Managers, as well as with deployed teams in the field.  

RESPONSIBILITIES:

• Meet regularly with Print Operations management and work directly on-slab in the field to identify opportunities for process improvement and develop improvement strategy.
• Collect, interpret and evaluate process metrics data to provide data driven insights for process improvement.
• Lead the development of process documentation, workflows, checklists, and standard operating procedures (SOPs) to enhance efficiency, consistency, and quality in field operations.
• Document Print Ops processes in a variety of software tools suites, including but not limited to Palantir, Procore, Miro, and the Microsoft software suite.
• Own the upload and administration of all Procore documentation for field facing procedures, and act as the implementation lead for Print Ops.
• Accountable to the enforcement of process compliance for all Print Operations processes.
• Work cross-functionally with Print Logistics & Print Operations management, Project & Construction Management teams, and Software team to gather requirements for planning printer suite & support equipment deployment, and site planning. 

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree in Mechanical Engineering, Electrical Engineering, or related field.
• 5+ years of experience in construction, manufacturing, surveying, or other industries with dynamic team structures and fast-paced implementations/improvements/iteration.