Support Engineer
Posted 9 Oct 2026
Advertised as “Support Engineer (m/f/d)”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 2–4 yrs
- Management level
- Individual contributor
- Employment
- Hybrid
No salary listed for this role.
At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.
As a Support Engineer (m/f/d) at Flix, you'll be the first point of contact for IT infrastructure requests, helping employees across the globe stay productive through reliable service desk and on-site support.
You'll be part of a globally distributed IT Infrastructure Support Team, within our Foundation Division, that owns and manages critical services — including the employee device lifecycle (Microsoft Intune/Autopilot), our Atlassian cloud environment, and technical event support.
About the Role
- Resolve employee IT requests efficiently via our ticketing system, providing a smooth and friendly support experience
- Manage the device lifecycle end-to-end — hardware procurement, provisioning, setup, asset tracking, and troubleshooting
- Support collaboration tools including Office 365, Microsoft Teams, Outlook, and OneDrive
- Help employees get the most out of Atlassian tools such as Jira, Confluence, and JSM
- Create and maintain knowledge-base articles and IT documentation to support self-service and team efficiency
- Build hands-on experience with device management platforms and IT infrastructure tooling
- Collaborate with colleagues across global offices, contributing to team ceremonies and cross-functional projects
About You
- A degree, certification, or vocational training in an IT-related field (e.g. Information Technology, Computer Science, or Information Systems)
- 2–4 years of experience in IT support, service desk, or technical customer support
- Solid working knowledge of Office 365 and standard workplace collaboration tools
- Comfort communicating clearly and patiently with non-technical users
- Curiosity and a genuine eagerness to learn new technologies and workflows
- Hands-on experience with Microsoft cloud technologies (Intune, Entra ID, Autopilot)
- Experience administering Atlassian tools (Jira, Confluence, JSM)
- Experience supporting employees across multiple time zones or global offices (nice to have)
We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!
What We Offer