Build the Future with Us — EquipmentShare is Hiring a Customer Support Supervisor

At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.

We’re hiring a Customer Support Supervisor at our Corporate Headquarters in Columbia, MO, and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. 

The Customer Support Supervisor is responsible for working closely with Customer Support Leadership to ensure the department's success is achieved by managing highly skilled, dedicated, and knowledgeable employees who consistently provide the highest level of service and support to EquipmentShare’s internal and external customers in a multi-channel environment. Establish and maintain excellent working relationships with internal departments and rental markets to effectively support collaboration on special projects, committees, and service initiatives. Help to identify continuous process improvement initiatives that support a best-in-class operation. Assist with recruiting and performance management processes. Conducts relationships and activities consistent with established company policies, procedures, and systems, the corporate Code of Conduct, and applicable State and Federal laws and regulations. 

Primary Responsibilities

• Demonstrate leadership in accordance with EquipmentShare’s vision, mission, and values. 
• Assist in department planning and setting departmental standards, priorities, goals, and objectives. 
•  Act as a working supervisor, performing the job of a Customer Support Specialist as needed. 
• Supervise a team of Customer Support Specialists. 
• Provide guidance, mentorship, and training to team members. 
• Organizes and oversees the schedule and work assigned to the Customer Support Team. 
• Establish and maintain professional working relationships with internal and external customers and co-workers while ensuring the same for subordinates. 
• Manage time effectively to ensure productivity levels and turnaround times are within established service standards. 
• Improve department operational performance by identifying problems and helping to develop solutions. 
• Recognize staff for achieving success. Conduct regular coaching and feedback sessions to address performance deficiencies.