IT Support Specialist
Posted 20 May 2025
BranchFactor Summary
The original posting with the fluff stripped out
- Level
- I
- Expected experience
- 1+ yrs
- Management level
- Individual contributor
- Employment
- On-Site
Compensation
No salary listed for this role.
Role speciality
IT Support
Useful technologies
A+AndroidiOSITFITILmacOSNET+SlackWindows
Required qualifications
Study levelDiploma
Preferred qualifications
Field of studyComputer Science (or related)
Study levelAssociate degree
EquipmentShare is Hiring an IT Support Specialist I
EquipmentShare is searching for an IT Support Specialist I for our corporate office in Columbia, MO, to support our team as the department continues to grow.
Supervisory Responsibilities: None
Duties/Responsibilities:
- Respond promptly to incoming support requests via phone, email, Slack, or our ITSM platform.
- Troubleshoot and resolve basic to intermediate technical issues with computers, TVs, mobile devices, printers, and network connectivity.
- Assist users with software applications, account access, and password resets.
- Accurately document all support interactions and solutions in the ticketing system.
- Escalate unresolved issues to Tier 2 support with clear and detailed information.
- Assist with onboarding new employees, including setting up user accounts and devices.
- Help with offboarding tasks, such as disabling accounts and reclaiming equipment.
- Collaborate with IT team members to identify and address recurring issues.
- Participate in the on-call rotation for after-hours and weekend support.
Required Skills/Abilities:
- Strong working knowledge of Windows and macOS operating systems.
- Basic knowledge of printer functionality
- Familiarity with mobile devices (iOS, tablets, and Android) and common office applications.
- Familiarity with ITSM, ITIL, and IT best practices are preferred.
- Familiarity with Audio and Visual troubleshooting techniques.
- Excellent customer service skills, including patience, empathy, and strong communication.
- Experience in creating processes and procedure workflows.
- Ability to troubleshoot basic hardware and software problems.
- Attention to detail and the ability to maintain accurate notes and records.
- Ability to troubleshoot network setup and configuration issues
- Ability to work independently and as part of a team.
Education and Experience:
- High school diploma or equivalent.
- An associate degree in computer science or a related field is a plus.
- IT certifications are a plus (A+, ITF, ITIL, NET+, etc.)
- At least 1+ years of experience in a help desk or customer service environment is needed.