Client Delivery Supervisor

ABOUT GMR MARKETING  

We are the Experience Agency Making Unforgettable Stories Born of Humanity 

NOT JUST EXPERIENTIAL. EXPERIENCE. 

The lines have blurred. People live in the physical, digital, and social worlds all at once, and your brand experiences should do the same. 

NOT JUST TELLING. MAKING. 

The best stories are lived, not heard. Make an immersive world for people to explore so they can experience something they’ll never forget. 

NOT JUST CONSUMERS. HUMANS. 

It all starts with the human. If you want to make a lasting impact, look beyond the wallet to understand what motivates and inspires people. 

As our Supervisor, Client Delivery, you will serve as a key leader supporting HPE's global events, hospitality, and executive engagement portfolio. Partnering closely with the Director, you will lead the planning and execution of complex, high-visibility programs that strengthen customer relationships and advance HPE's business objectives. Many of these initiatives are highly curated, white-glove experiences designed for C-suite executives, senior decision-makers, and key customers, requiring exceptional attention to detail, discretion, and executive presence.

You have a proven track record in corporate hospitality and event management, along with experience activating sponsorship and experiential assets. A proactive, self-directed leader who can confidently manage multiple programs with limited oversight while building strong relationships with clients, partners, and internal stakeholders. To thrive in this role requires exceptional organization, sound judgment, adaptability, and a commitment to delivering premium experience and outstanding client service.

TEAM DESCRIPTION

At GMR, we immerse ourselves in our client’s brand and leverage our years of premier global event expertise to navigate complex and cluttered ecosystems developing best-in-class experiences and showcasing our clients in the best possible light. We create unique once-in-a-lifetime moments on a global stage for their key audiences, bringing fresh thinking and meticulous attention to detail to the table. The team works at a fast pace and in high pressure situations to deliver exceptional results. No detail is overlooked. We succeed together and are ready to lend a hand and support each other wherever needed.

REQUIRED SKILLS

• Multi-Program Portfolio Management: You have extensive experience planning and executing domestic and international corporate hospitality programs, ensuring seamless delivery across overlapping timelines. You’ll research, define, and pitch high-impact customer engagement and premium hosting recommendations tailored to client objectives.
• End-to-End Event Logistics: You’ll monitor global industry trends and B2B engagement strategies to continually elevate premium guest experience. You’ll direct comprehensive event lifecycle operations, including commercial sell-in, contract negotiations, hotel blocks, food and beverage, ground transportation, registration systems, gifting, uniforms, marketing collateral, signage, and guest itineraries.
• Client Management and Communication. You have exceptional interpersonal acumen with a proven ability to manage high-value client accounts and navigate corporate relationships effectively. You’ll maintain high-touch daily verbal and written communications with clients, producing sophisticated strategic documents and deliverables for executive presentations. You’ll draft executive-level internal and external communications, while optimizing the utilization and placement of high-value sponsorship assets.
• Program Management: You’re self-motivated, solutions-oriented leader who excels in fast-paced, fluid environments by rapidly mastering complex new systems. You’ll implement structured, scalable project execution workflows using detailed project plans and timelines, while establishing KPIs to evaluate post-event success and optimization areas.
• Fiscal Stewardship and Time Management: You’ll manage individual program budgets, tracking expenditures to drive efficiency and executing meticulous final spend reconciliations. You have superior time-management skills with a demonstrated capacity to manage multiple competing priorities, clients, and projects simultaneously.
• Collaboration. You are comfortable collaborating with multiple internal teams and external partners to deliver unforgettable experiences. You can build strong working relationships with clients, partner agencies, and internal teams to collaborate on the development and execution of client programs. You’ll orchestrate internal Subject Matter Expert (SME) resource groups, including creative, digital, procurement, finance, logistics, and global operations teams.
• Travel. You have full authorization and readiness to travel internationally for site inspections and extended onsite execution periods of up to 90 days.

The annual range for this role varies between $70,000- $80,000 and may vary depending on the candidate’s experience. Benefits for this role include health/vision/dental insurance, 401k, employee stock purchase plan, vacation, personal days and paid holiday time. You are also eligible to participate in disability, life insurance, FSA/HSA plans subject to the terms and conditions of such benefit plans. 

IMPACT & INCLUSION

Our workplace is for ALL. We foster a culture where every background and perspective is valued so we can create meaningful memories that resonate with everyone. We aim to cultivate belonging by meeting people where they are, removing obstacles, and building on their strengths to unlock their fullest contributions. We are committed to recognizing, nurturing, and unleashing the potential in every individual on our team. Together, we're creating something powerful with purpose and impact.

Our guiding principles can be found here.

To view our compliance policies, please go to the main menu on our site GMR Marketing: Experience Marketing Agency.