Field Service Engineer

As a Honeywell Falcon Employee, we will offer you the opportunity to get hands-on experience working in one of the world’s leading technology companies whilst at the same time giving you the time to continue your academic studies in parallel.

Responsibilities

• Attend scheduled training sessions and seminars focused on both technical and soft skills development.
• Collaborate on real-world projects, applying theoretical knowledge to practical scenarios.
• Participate in mentorship meetings and engage with managers for career guidance.
• Represent Honeywell at various events and engage in community outreach when needed.
• Complete required project assignments and demonstrate effective time management skills in a remote work environment.
• Support the Building Management System (BMS) Technical Support team in daily operational and administrative activities.
• Assist in preparing technical reports, service summaries, management presentations, and customer support documentation.
• Track and maintain records of technical support cases, customer issues, escalations, and resolutions.
• Collect, organize, validate, and analyze technical and operational data to support decision-making and continuous improvement initiatives.
• Develop and maintain Power BI dashboards and reports to provide visibility into support activities, service trends, KPIs, and team performance.
• Support the reporting and tracking of training activities, certifications, knowledge-sharing sessions, and team development programs.
• Analyze recurring technical issues and support the identification of trends, root causes, and improvement opportunities.
• Assist in maintaining technical documentation, knowledge-base articles, lessons learned, and best-practice repositories.
• Collaborate with technical support engineers and other stakeholders to gather data and prepare analytical reports and insights.
• Support process improvement and digitalization initiatives through reporting automation and data visualization tools.

Qualifications

• Fluency in the English language, with the ability to read, speak, and write effectively.
• Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Microsoft Project.
• Students in Junior or Sophomore year, preferably enrolled in Electrical Engineering, Automation, IT, Computer Science, Data Analytics, or related disciplines.
• A strong academic record, eagerness to learn, and effective time management skills to handle remote work responsibilities.
• Strong analytical and problem-solving capabilities with attention to detail.
• Proficiency in data analysis and reporting using Microsoft Excel (Pivot Tables, formulas, charts, etc.).