Systems Architect

PURPOSE OF POSITION: 

GCI's Staff Systems Architect (ServiceNow) will be responsible for defining, designing, communicating, and evolving systems architecture for enterprise IT systems, integrations, and application environments to ensure technology solutions are scalable, secure, resilient, supportable, and aligned to business outcomes and enterprise technology strategy. Partners with business owners, product management, product owners, scrum teams, release train engineers, engineering, security, infrastructure, operations, and architecture stakeholders to translate business capabilities, epics, features, non-functional requirements, and value stream objectives into actionable architecture models, architectural runway, enabler work, system designs, integration approaches, technical roadmaps, and delivery guidance. Provides architectural leadership from intake and discovery through PI planning, iterative delivery, release, system demo, operational readiness, and continuous improvement to ensure systems deliver measurable business value while managing performance, interoperability, compliance, risk, technical debt, and long-term sustainability.

ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:

Systems Architecture Engagement

• Partner with business owners, product management, product owners, scrum teams, delivery leads, release train engineers, technical teams, solution architects, and enterprise architects to understand business outcomes, value stream needs, customer experience goals, ART objectives, and technology constraints.
• Translate business capabilities, epics, features, and non-functional requirements into system intent, architectural guidance, enabler work, and technology recommendations that support iterative and incremental delivery.
• Evaluate system options across applications, integrations, data, cloud, infrastructure, security, compliance, and operations, and recommend fit-for-purpose approaches that balance business value, cost, complexity, risk, technical debt, and sustainability.
• Support SAFe and Agile planning events, including PI planning, backlog refinement, dependency identification, architecture reviews, system demos, inspect-and-adapt activities, and delivery alignment to ensure execution remains consistent with system intent, architectural runway, and enterprise architecture direction.
• Facilitate architectural decision-making with stakeholders by clearly communicating tradeoffs, assumptions, constraints, risks, and implementation considerations in business and technical terms.
• Maintain alignment between product roadmaps, value stream priorities, ART execution plans, architectural runway, compliance expectations, operational readiness, and continuous improvement objectives.