IT Systems Administrator

HackerRank helps companies like NVIDIA, Amazon, and Microsoft hire and upskill the next generation of developers based on skills, not pedigree. Our platform is trusted by over 2,500 of the world’s most innovative companies to build strong engineering teams ready for what’s next.

Software has entered an era where humans and AI build side by side. As this shift accelerates, the definition of strong technical talent is changing. We give companies better ways to identify and invest in next-generation skills.

People at HackerRank care deeply about the impact of their work and sweat the small details so our customers can be wildly successful with products they genuinely love to use. We move with urgency and believe great outcomes come from high standards.

About the role

The Global IT team delivers secure, reliable and user-friendly workplace technology for employees across regions, managing employee support, endpoints, identity and access, business applications, IT assets and workplace technology while partnering with Security, People, Finance and external service providers.

As a Senior IT Systems Administrator, you will provide hands-on IT support for the Bay Area office and support employees across the AMER and EMEA regions — administering the macOS endpoint environment, identity and access platform, and core SaaS applications. This is a hands-on senior individual-contributor role combining employee support with systems administration, asset lifecycle management, security compliance, vendor coordination, process improvement and IT project delivery. You will work independently, own complex issues through resolution, and improve how IT services are delivered as the organization evolves. The role requires in-person presence 5 days a week at the Santa Clara office.

What you'll do

IT support and service delivery

• Provide Tier 1 and Tier 2 support for employees across AMER and EMEA, resolving incidents and service requests within agreed service levels.
• Serve as an escalation point for complex endpoint, identity, application and connectivity issues.
• Support employees through Slack, Zoom, email and approved remote-support tools.
• Identify recurring issues and develop documentation, self-service resources and long-term solutions that reduce repeat requests.

Systems and access administration

• Administer Jamf, Okta, VPN, DLP, Google Workspace, Microsoft 365, Slack, Zoom, Adobe and other approved business applications.
• Manage user accounts, application access, groups, SSO, MFA and related identity-management workflows.