Installation QC Manager

Who We Are

SmartRent (NYSE: SMRT) is revolutionizing how people live and work with the industry’s only end-to-end platform designed for the rental housing industry. By uniting purpose-built software, integrated hardware and full implementation and support in one ecosystem, we help owners and operators simplify operations, cut costs and deliver exceptional resident experiences. Recognized by Deloitte, HousingWire and the PropTech Breakthrough Awards, SmartRent is shaping the future of property technology and redefining what it means to make rental housing smarter.

Job Description

We are seeking a dedicated and detail-oriented Field Installation Quality Control Manager to join our team. The successful candidate will support quality control audits, assist in root cause analysis and corrective actions for installation non-conformances, and help bridge the gap between the field team and the quality team. This position requires frequent travel to various installation sites to ensure compliance with our high standards of installation quality.

Responsibilities

Support Quality Control Audits:

• Assist in conducting in person and remote quality control audits on installations in accordance with established processes and standards.
• Help in preparing and maintaining audit schedules to ensure timely completion.

Support Root Cause Analysis and Corrective Actions: 

• Aid in identifying root causes of installation non-conformances through detailed analysis. 
• Assist in developing and implementing effective corrective actions to address identified issues. 
• Monitor and report on the effectiveness of corrective actions. 

Bridge the Gap Between Field Team and Quality Team:

• Facilitate communication and collaboration between the field installation team and the quality control team.
• Provide support to field teams on quality control issues and best practices.
• Ensure that feedback from the field is communicated to the quality team for process improvements.

Travel to Installation Sites:

• Travel to various installation sites to support audits, provide assistance to field teams, and address quality control issues.
• Ensure that all installations meet company quality standards and customer expectations.

Required Qualifications

• Bachelor's degree in Engineering, Quality Management, or a related field preferred and minimum of 3-5 years of experience in quality control or installation processes or equivalent combination of education and work experience in quality control.
• Experience in supporting quality control audits and root cause analysis.
• Familiarity with field operations and quality control practices.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Detail-oriented with a strong focus on quality and continuous improvement.
• Ability to travel frequently to various installation sites.

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We Put Our Employees First

We offer a comprehensive and competitive benefits package designed to support your well-being and future. For our US employees, this includes medical, dental, vision, and life insurance with low deductibles and 75–100% employer contributions. We also provide flexible and generous PTO (because we know how important work-life balance is), a competitive 401(k) with employer contributions, paid parental leave, discounted insurance plans for pets and legal services and an employee stock purchase plan to help you invest in your future.

You’ll fit right in if you:

• Do the hard work and go out of your way to deliver excellence

• Own outcomes and learn from your mistakes

• Are a collaborative and supportive team player—win or lose, you lift others up

• Value authenticity, diverse perspectives, and inclusion in the workplace

• Have a passion for smart tech and the real estate industry

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