Field Service Representative
Posted 1 Oct 2026
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 4+ yrs
- Management level
- Individual contributor
No salary listed for this role.
Field of studyTechnical
Study levelDiploma
Study levelProfessional certification
Serious candidates in the industry, please.
Regional Field Service Representative - 75% travel
Servicing South Texas looking for someone in Houston.
We are looking for someone with a minimum of 4 years of mechanical and technical experience with aerial equipment or equivalent.
Position Summary:
The Field Service Representative is responsible for supporting customers in support of Skyjack products providing technical assistance and training and improving overall responsiveness and knowledge for the customers.
Performance Expectations:
- Provide technical assistance and training to customer in support of Skyjack products.
- Provide appropriate training for customer service to improve overall responsiveness and knowledge.
- Complete weekly reports in a timely manner.
- Ability to read and understand a wide variety of manuals for set-up, calibration, operating, repair, maintenance, testing and quality.
- Locate data in a variety of technical drawings.
- Ability to understand electric and hydraulic circuits and schematics.
- Ability to evaluate severity of equipment faults and anomalies considering all possible scenarios.
- Ability to judge conditions of individual parts, devices and adequacy of repairs.
- Judge suitability of parts, components, and modifications.
- Ability to verbally discuss electric and hydraulic circuits and schematics.
- Communicate effectively with customers to promote products, learn about equipment faults, and explain procedures, answer questions and address complaints.
- Exchange diagnostic and troubleshooting information with appropriate department personnel.
- Evaluate sets of data collected from trials and simulations to understand trouble shoot faults and equipment performance.
- Schedule repair and maintenance tasks.
- This job relies on us assisting our customers, so travel will be required.
Credentials:
- Post-Secondary technical diploma and ongoing related organization training and maintenance experience.
Desired Characteristics:
· Minimum 3 years customer service experience; aerial work platform industry experience strongly preferred but not essential.
- Home office should be located in the center of Region (preferred) with high speed Internet access