BizOps Associate

Who Connecteam is:

Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide.

We built Connecteam for real operators - the people running shifts, jobs, and teams across stores and sites. The kind of work that doesn’t happen behind a desk, and doesn’t have time for messy spreadsheets, scattered group chats, or tools that don’t talk to each other.

Connecteam brings daily operations and team communication into one intuitive app - from hiring and scheduling to training, tasks, and day-to-day coordination. It gives teams the clarity and control to run the day, shift after shift, job after job.

Backed by $220M+ from Insights Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding worldwide - empowering frontline teams to work smarter, stay connected, and operate with greater efficiency.

About the Role:

We’re looking for a BizOps Student to join our team and support the day-to-day operations of our GTM organization.

This is a hands-on, system-focused role working closely with BizOps Managers across Sales, SDR, and Customer Success. You’ll help ensure our CRM and operational systems are accurate, reliable, and running smoothly,  while building the foundations that allow the team to scale.

The role is execution-first, with a strong focus on data quality, system monitoring, and structured problem-solving, and offers a clear path to grow into a full BizOps role.

BizOps is responsible for ensuring that our systems, processes, and data actually work across the GTM organization.

The student role is a key part of how we scale this:

• Taking ownership of high-volume, high-importance operational work
• Creating visibility and structure
• Allowing the team to focus on higher-leverage problems and system design

This is not just a support role — it’s an entry point into BizOps, with real impact and a clear growth path.

Key Responsibilities:

Data & System Quality (Core Responsibility)

• Monitor CRM data accuracy and consistency (contacts, deals, meetings, ownership, etc.)
• Identify and fix basic data issues, and flag deeper/systemic problems

Tier-1 Operational Support:

• Assist in investigating and troubleshooting common CRM and workflow issues (routing, meetings, lifecycle, etc.)
• Support BizOps in maintaining day-to-day operational stability

Monitoring & Alerts:

• Monitor recurring operational signals and flag anomalies or patterns
• Build and maintain views, lists, alerts, and dashboards to surface issues early 

Process & Workflow Execution:

• Support setup and maintenance of workflows, playbooks, properties, and segments in CRM
• Assist in testing and validating changes before rollout

Documentation & Knowledge Base:

• Create and maintain clear documentation (SOPs, playbooks, system logic)
• Structure and organize BizOps knowledge base for scale and future onboarding
• Translate recurring issues into reusable guides and checklists

Continuous Improvement Support:

• Identify recurring issues and suggest improvements
• Maintain a running log of friction points and opportunities
• Support small internal projects that improve visibility, quality, or efficiency

Experience & Skills:

• Student with at least 4 semesters remaining
• Available to work ~24 hours per week (3 full days)
• Detail-oriented and structured, with strong analytical thinking
• Curious and quick to learn new systems and tools
• Reliable and accountable - you follow through and close loops
• Comfortable with hands-on, sometimes repetitive work
• A team player with a low ego, strong ownership, and openness to feedback
• Clear and structured communicator (English required)

#LI-Hybrid

Joining Connecteam Is The Smart Move:

• We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
• We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
• We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers. 
• We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
• Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives. 

Together we will shape the future of work!

Our privacy policy