Regional Operations Director

About Crunchyroll

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime!

Role Overview

The Director, Regional Operations will lead the operational execution required to make Crunchyroll’s content, marketing, and partner initiatives locally relevant, accessible, launch-ready, and consistently delivered across the region.

This role will oversee content localisation and operational readiness across local-language dubbing, regional à la carte channel operations, marketing localization, communications, and partner assets. The Director will establish market-specific standards, coordinate execution from planning and production through launch and continuous improvement, and ensure that regional teams and partners can deliver high-quality experiences reliably and at scale.

The ideal candidate combines strong operational leadership with cultural fluency, cross-functional influence, structured problem-solving, and a deep commitment to the regional fan experience.

Key Responsibilities

Regional Localization, Content and Marketing operations

• Lead the execution of regional localization requirements across content, product, marketing, communications, customer experience, and partner assets.
• Establish and maintain market-specific language, cultural, editorial, accessibility, quality, and operational standards.
• Ensure localized experiences are accurate, culturally appropriate, accessible, timely, and consistent with Crunchyroll’s global brand.
• Incorporate regional fan insights, language trends, cultural context, and market feedback into localization and operational improvements.
• Coordinate regional execution for launches, campaigns, partner activations, service changes, and other business-critical initiatives.

Dubbing and Content Operations

• Oversee the planning, production, delivery, and quality control of local-language dubbing and related localization workflows.
• Coordinate localization activities from production and quality assurance through launch and ongoing improvement.
• Manage localization capacity, production schedules, workflows, quality controls, and performance metrics.
• Partner with relevant content, product, marketing, and business teams to ensure regional requirements are understood and incorporated into planning.
• Maintain visibility into localization coverage, delivery timelines, quality issues, and operational constraints.

Regional Channel and Partner Operations

• Oversee regional à la carte channel operations and support consistent day-to-day execution across applicable markets.
• Coordinate operational readiness for partner launches, activations, channel changes, and market-specific initiatives.
• Ensure regional teams and partners are prepared for service changes, operational dependencies, regulatory requirements, incidents, and business continuity needs.
• Establish clear operating rhythms, escalation paths, and accountability mechanisms for regional partners and internal stakeholders.
• Monitor partner execution, identify readiness gaps, and drive timely resolution of issues affecting the fan or partner experience.

Vendor, Capacity, and Performance Management

• Manage localization vendors and operational partners, including performance, capacity, quality, cost, and delivery expectations.
• Establish appropriate workflows, service standards, quality controls, and reporting mechanisms.
• Forecast operational demand and coordinate capacity planning to support regional launches and ongoing business needs.
• Use performance data and operational insights to identify risks, improve resource allocation, and strengthen execution reliability.
• Maintain clear visibility into dependencies, constraints, incidents, and corrective actions.

Operational Excellence and Resilience

• Identify opportunities to simplify workflows, reduce operational friction, improve quality, and increase execution reliability.
• Establish repeatable processes and standards that support scalable regional operations.
• Coordinate the resolution of operational issues, incidents, and cross-functional dependencies within agreed timelines.
• Support regional preparedness for regulatory requirements, incidents, service changes, and business continuity needs.
• Drive post-launch reviews, root-cause analysis, and continuous improvement across regional workflows.
• Promote a culture of accountability, proactive risk management, and high-quality execution.

Qualifications

Required

• 12+ years of relevant experience in dubbing, localization production, media production, or content operations, including experience leading teams and external production partners.
• Working knowledge of dubbing workflows, including adaptation, casting, recording, editing, mixing, quality review, master delivery, and technical asset requirements.
• Experience managing studios or localization vendors across multiple concurrent productions with fixed release dates.
• Ability to plan production capacity, manage dependencies, identify delivery risks, and drive practical recovery plans.
• Experience working across regional and global teams, with clear communication across cultures and time zones.
• Commitment to localization quality and an authentic fan experience in each assigned language.

Preferred

• Experience in anime, streaming, television, film, gaming, or a related content business.
• Experience overseeing dubbing across multiple languages or markets.
• Familiarity with localization and media asset-management systems, digital audio delivery specifications, and vendor performance metrics.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid 

About our Values

We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value

• Courage. We believe that when we overcome fear, we enable our best selves.

• Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.

• Kaizen. We have a growth mindset committed to constant forward progress.

• Service. We serve our community with humility, enabling joy and belonging for others.

Our commitment to diversity and inclusion

Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

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