Commerce & Loyalty Operations Associate
Posted 16 Sep 2026
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 1+ yrs
- Management level
- Individual contributor
- Employment
- On-Site
- Contract
- Full-time
No salary listed for this role.
Study levelBachelor's
Company Overview
ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/.
ID.me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles — such as field-based sales or other remote-by-design positions — may have different work arrangements as noted in their individual postings.
At ID.me, we embrace the thoughtful use of AI tools in our daily work and there are even occasions where we leverage AI in our hiring process. However, during the interview process, we want to understand your individual skills and experiences. Therefore, we have guidelines on how AI can be appropriately used during your application and interviews which can be found here.
About this Role
ID.me is seeking a detail-oriented and operationally driven Commerce & Loyalty Operations Associate to support the execution and growth of our commerce ecosystem. This role operates across affiliate partnerships, offer management, loyalty programs, merchandising, and member support—helping ensure that offers are launched accurately, partners are supported effectively, and the member experience remains seamless.
You will serve as a central connector among Sales, Marketing, Product, Engineering, Fraud, Data, and Member Support. You will also use AI and workflow automation to improve processes, reduce manual work, and strengthen the quality and scalability of our commerce operations.
This position is onsite 5 days a week and may be based in our Mountain View, California, or Tysons, Virginia, office.