Recruiting Operations Specialist

Company Overview

ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/.

ID.me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles — such as field-based sales or other remote-by-design positions — may have different work arrangements as noted in their individual postings.

At ID.me, we embrace the thoughtful use of AI tools in our daily work and there are even occasions where we leverage AI in our hiring process. However, during the interview process, we want to understand your individual skills and experiences. Therefore, we have guidelines on how AI can be appropriately used during your application and interviews which can be found here.

Role Overview

ID.me's Recruiting Operations team keeps the hiring process efficient, compliant, and candidate-centered from the first touchpoint through a new hire's first few months on the job. This role owns two connected pieces of that experience: telling ID.me's employer brand story to prospective candidates, and owning new hire onboarding communications.

As a Recruiting Operations Specialist, you'll execute ID.me's talent marketing plan across the careers site, LinkedIn Life page, Glassdoor, and social channels, partnering with recruiters, hiring managers, and Marketing/Communications to share employee stories and team highlights that give candidates an honest picture of what it's like to work here. You'll also own onboarding communications in Enboarder end to end, from offer acceptance through a new hire's first 90 days — and you'll show up in person too, presenting at new hire orientation to welcome incoming employees and get them excited about joining ID.me. Day to day, you'll use AI tools such as ChatGPT and Claude to help draft content and summarize engagement data, applying judgment about when a human review is needed.