Customer Quality Engineer
US$90,000 – US$130,000 / yr base salary
Posted 14 Jul 2026
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 3+ yrs
- Management level
- Individual contributor
- Employment
- Remote
| Base salary | US$90,000 – US$130,000 / yr |
|---|
Field of studyTechnical subject
Study levelBachelor's
CertificationsSix Sigma
Study levelMaster's
About MISUMI Americas
MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. By integrating a vast catalog of components with a world-class digital manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle. With operations in the San Francisco Bay Area and Chicago, the company serves as a vital partner for the most innovative companies in the Americas.
The Customer Quality Engineer communicates with customers on quality-related issues and coordinates with regional Quality Teams to efficiently and effectively resolve concerns and to drive continual improvements to proactively avoid issues from arising. This is a technical role.
Impact for the Role
As the Customer Quality Engineer you will have a significant impact on maintaining and improving customer satisfaction on our major programs. You will ensure that Quality is recognized as an order-winning proposition by our customers, with early engagement to ensure that their requirements are fully understood, our manufacturing partner capabilities are aligned, and our execution is optimized. Post sale, you will coordinate with the customers on any quality issues, acting as the subject matter expert supporting Program Managers and coordinating with Quality Team members in the regions where parts are being manufactured to ensure quick resolution of problems without unnecessary back and forth with delays resulting from time differences across our regional offices.
What You Will Be Doing
You will report to the Head of Global Quality and will assist from time to time with various duties as needed and assigned.
- Review customers’ quality requirements, whether formalized through supplier quality manuals, for instance, or by interviews with customers. Integrate these requirements into MISUMI Americas Quality Management System
- Support APQP and PPAP activities as required by customers, including the implementation of optimized measurement plans for mechanical parts
- Ensure analytical and manufacturing techniques are consistent from manufacturing partner to manufacturing partner and meet agreed customer specifications through alignment with regional Supplier Quality Engineers
- Provide subject matter expertise to program managers to both solve problems but also to develop the structured problem solving capabilities within the Program Management team and other MISUMI Americas functional groups
- Act as the bridge between customers and regional Quality Teams