Facilities Manager

Who We Are With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us.  Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.    Job Summary

The Facilities Manager is responsible for overseeing the maintenance, safety, appearance, and overall functionality of a premier large-scale residential community. This position provides hands-on technical leadership and supervision of the maintenance, janitorial, and porter teams to ensure community facilities, amenities, and common areas are maintained to the highest standards.

Working closely with the General Manager, the Facilities Manager develops preventive maintenance programs, oversees vendors and capital improvement projects, and ensures efficient, safe, and reliable facility operations while delivering exceptional resident service.

Essential Duties & Responsibilities

Facilities Operations & Maintenance

• Oversee daily maintenance and repair of community buildings, amenities, equipment, and common areas.

• Develop and implement preventive maintenance schedules, inspections, and procedures.

• Troubleshoot and coordinate repairs involving HVAC, plumbing, electrical, mechanical, and other building systems.

• Conduct routine property inspections to identify maintenance needs, safety concerns, and opportunities for improvement.

• Ensure maintenance requests and work orders are completed accurately, efficiently, and with exceptional customer service.

Team Leadership & Supervision

• Directly supervise Maintenance Technicians, Porters, and Janitorial staff.

• Oversee staffing schedules, work assignments, productivity, and performance.

• Recruit, train, coach, and develop team members to maintain high technical and service standards.

• Establish clear expectations, accountability measures, and safe work practices.

• Foster a collaborative, service-oriented team environment aligned with Action's values.

Vendor & Project Management

• Manage outside contractors and service providers, ensuring quality workmanship and compliance with contractual requirements.

• Obtain and evaluate vendor proposals, coordinate service agreements, and monitor project timelines.

• Assist with planning and execution of capital improvement and major repair projects.

• Partner with the General Manager to identify long-term maintenance needs and recommend facility improvements.

Budgeting, Safety & Compliance

• Assist in developing and managing maintenance and facilities budgets.

• Monitor departmental expenses, inventory, supplies, and equipment.

• Ensure compliance with applicable building codes, safety regulations, and company policies.

• Maintain accurate maintenance records, inspection reports, and preventive maintenance documentation.

• Coordinate emergency response procedures and support building safety initiatives.

Resident Service & Collaboration

• Respond professionally and promptly to resident maintenance concerns.

• Collaborate with the Director of Resident Experience and other department leaders to ensure community amenities and facilities meet elevated hospitality standards.

• Communicate proactively with management regarding maintenance issues, project updates, and operational needs.

• Support a clean, safe, welcoming, and well-maintained community environment.

Qualifications

• 5+ years of experience in facilities management, building maintenance, engineering, or a related field.

• 2+ years of supervisory or team leadership experience.

• Strong working knowledge of HVAC, electrical, plumbing, mechanical, and building systems.

• Experience developing preventive maintenance programs and managing work orders.

• Demonstrated experience supervising maintenance personnel and outside contractors.

• Experience managing maintenance budgets, vendor relationships, and facility improvement projects.

• Strong troubleshooting, organizational, communication, and problem-solving skills.

• Ability to respond to after-hours emergencies as needed.

Preferred

• Experience managing facilities at large-scale residential communities, luxury resorts, private clubs, or master-planned developments.

• Experience overseeing community amenities such as pools, fitness centers, clubhouses, and recreational facilities.

• Experience with capital improvement projects and long-term maintenance planning.

• Familiarity with California building codes, OSHA requirements, and applicable safety regulations.

• Professional certifications such as Certified Facility Manager (CFM), Facility Management Professional (FMP), or relevant HVAC certifications.

Key Competencies

• Technical Expertise: Strong knowledge of building systems, maintenance operations, and troubleshooting.

• Leadership & Accountability: Ability to develop, motivate, and manage a high-performing facilities team.

• Preventive Maintenance: Proactive approach to identifying and addressing facility needs.

• Operational Excellence: Strong planning, organization, and resource management skills.

• Customer Service: Commitment to maintaining exceptional resident experiences and hospitality standards.

• Problem-Solving: Ability to assess issues, prioritize repairs, and implement effective solutions.

• Collaboration: Works effectively with management, employees, residents, and vendors.

Team Member Perks

Team Member Perks

• Award-Winning Culture: Proud recipient of the Great Place to Work Certification.
• Highly Rated Employer: Check out our Glassdoor reviews –read our reviews here.
• Comprehensive Benefits: Competitive salary, health insurance, and 401(k) matching for qualifying team members.
• Work-Life Balance: Vacation, sick time, holiday pay, and your birthday holiday.
• Cutting Edge Technology: Access to industry-leading tools and resources that drive efficiency and success.
• Career Growth and Development: Join a company committed to supporting your professional growth and helping you achieve your goals. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued.  Join us at Action Property Management and make a meaningful impact.    Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   #LI-BW1