Account Director
US$105,500 – US$121,500 / yr base salary
Posted 21 Sep 2026
Advertised as “Account Director ”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 8–10 yrs
- Management level
- Individual contributor
- Employment
- Hybrid
| Base salary | US$105,500 – US$121,500 / yr |
|---|
Study levelBachelor's
Building a Brand starts with a Story
FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.
Learn more at www.firstagency.com
What You Would Get To Do:
The Account Director plays a key role in managing client relationships and supporting the strategic development of assigned account(s). This role is responsible for ensuring the successful delivery of programs, driving client satisfaction, and contributing to revenue growth opportunities.
Acting as a trusted partner to clients and an internal leader, the Account Director oversees account performance, supports financial management, and contributes to long-term account planning. The Account Director demonstrates strong client management experience, commercial acumen, and the ability to guide teams toward consistent, high-quality service delivery.
Your Contributions
Account Leadership & Client Growth
- Act as the primary point of contact and strategic advisor for assigned clients
- Build and maintain strong client relationships, ensuring long-term partnerships and continued growth opportunities.
- Maintain account plans and develop a pipeline of growth opportunities across the client’s business
- Conduct monthly updates and lead quarterly account reviews
- Monitor monthly performance against annual targets, proactively identifying gaps and implementing actions to close them.
- Monitor client satisfaction trends and proactively address issues, risks, and opportunities for improvement and growth
Contract & Financial Oversight
- Manage contract negotiations and renewals, collaborating with shared services
- Monitor client contracts, service level agreements (SLAs), and key performance indicators (KPIs) to ensure service excellence.