Customer Insights Analyst

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. 

By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

Role Summary:

The Customer Insights Analyst will transform customer and operational data into clear, actionable insights for our Payer Retrieval business. This role will collect, analyze, and visualize data to identify trends, monitor performance, and help teams better understand customer needs and business outcomes. The analyst will partner with Customer Success, Operations, and other cross-functional stakeholders to develop dashboards, respond to business questions, and identify opportunities to improve the customer experience and operational performance.

Key Responsibilities:

• Collect, clean, and analyze customer and operational data from multiple sources to identify trends, patterns, risks, and opportunities.
• Develop and maintain Sigma dashboards, recurring reports, and performance summaries that provide visibility into key customer and business metrics.
• Use SQL to retrieve, combine, and analyze data in support of reporting and business decision-making.
• Monitor key performance indicators and translate findings into clear, actionable insights for Customer Success, Operations, and business leaders.
• Conduct ad hoc analyses to answer questions related to customer performance, medical record retrieval, operational outcomes, and business trends.
• Develop presentations and visual stories that communicate complex findings in a clear and compelling way.
• Partner with stakeholders to understand business needs, define reporting requirements, and recommend analytical solutions.
• Identify inefficiencies, performance gaps, and improvement opportunities through quantitative analysis.
• Support the evaluation of business initiatives by measuring results and assessing their impact on customer and operational outcomes.
• Document business requirements, metric definitions, analytical methodologies, and key findings.
• Validate data accuracy and consistency across dashboards, reports, and analyses.
• Support the continued development of scalable reporting and customer insights capabilities within the Payer Retrieval business.