Health Information Operations Supervisor

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. 

By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

The Service Delivery Supervisor is responsible for client/customer service and serves as a knowledge expert for the HIS staff. The role focuses on front line People management and training, as well as ensuring processes are completed in compliance with established guidelines. This role may also assist leadership with planning, developing, and implementing departmental or regional projects. This role provides support to the Service Delivery Manager. The Service Delivery Supervisor will be responsible for maintaining workflow and productivity of HIS's as well as handling escalated situations and driving a positive work environment. The Service Delivery Supervisor will also assist in the new hire process, meeting with clients, and developing staff at multiple sites.

Position Highlights: 

• This is a hybrid and travel-intensive leadership role requiring regular on-site presence across multiple supported locations Birmingham, Alabama.

  • Full Time: Monday-Friday 8 am to 4:30 pm CST
  • This is a hybrid and travel-intensive leadership role requiring regular on-site presence across multiple supported locations. 
  • Overseeing on-site and hybrid associates
  • Responsible for leading daily workforce operations, ensuring adequate staffing coverage, and maintaining high levels of productivity and service delivery.
  • Managing team schedules and PTO coverage, approving and monitoring timecards
  • Overseeing people operations activities such as coaching, performance management, employee engagement, and attendance, and ensuring compliance with company policies.
  • Involves tracking and driving key performance indicators (KPIs), analyzing operational performance, meeting with clients to discuss service delivery and operational needs, and serving as the primary point of escalation for team and client concerns.
  • Coordinates resources across teams to maintain seamless operations and achieve business objectives. 

  hicago and Elmhurst, Illinois. 

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You will:

• Have a passion to lead, train and motivate a growing and excited Team.