Technical Program Operations Manager

Analytical Wizards is part of the Definitive Healthcare family. We balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their challenges, achieving outcomes that benefit both business and society. Our people are our biggest asset, they drive our innovation advantage and we strive to offer a flexible and collaborative workplace where they can thrive. We offer industry-leading benefits packages to promote a creative and inclusive culture. If driving real change gives you a sense of pride and you are passionate about powering social good, we’d love to hear from you.

Technical Program Operations Manager

Location: India
Reports to: Sr. Manager, Technical Program & Project Management

Overview

We are seeking a Technical Program Operations Manager to own the operational governance, administration, automation, and optimization of the Technical Program Management (TPM) tool ecosystem, including Jira, Confluence, Tempo, ScriptRunner, and Asana.

This role partners with Technical Program Management, Product, Engineering, Finance, and Product Operations to improve tooling, data quality, reporting, capacity planning, and operational efficiency across the organization.

Key Responsibilities

Platform Ownership & Governance

• Own and administer Jira, Confluence, Tempo, ScriptRunner, Asana, and related integrations.
• Configure Jira workflows, issue types, permissions, custom fields, dashboards, filters, templates, and automation.
• Develop and maintain Confluence standards, templates, and information architecture.
• Manage Tempo rosters, time-tracking standards, and data quality.
• Establish TPM tooling standards, governance, SOPs, and user documentation.
• Manage intake, testing, communication, and rollout of platform and workflow changes.
• Conduct governance and access audits, including onboarding/offboarding.

Reporting & Analytics

• Maintain accurate Jira and Tempo data through recurring audits and backlog hygiene.
• Develop dashboards and executive reporting for CapEx, labor utilization, engineering capacity, resource allocation, portfolio health, and staffing.
• Analyze operational trends and provide recommendations to improve planning and forecasting.
• Support audit requirements with reliable operational data.