IT Technician

Are you a self-driven person looking to advance your career as a high-impact player on a team? If so, we have an exciting challenge for you and your future!

Our culture is built on value commitments to innovation, quality, results, integrity, community, people, and collaboration that fosters a strong employee engagement, teamwork, safety and wellness. We offer a competitive benefits package that includes health, dental, vision, wellness programs, employee discounts, retirement plans, tuition reimbursement, ongoing development, advancement opportunities and more. 

Founded in 1846, today HP Hood is one of the largest and most trusted food and beverage manufacturers in the United States. Our portfolio of national and super-regional brands and licensed products includes Hood, Heluva Good, Lactaid, Blue Diamond Almond Breeze, Planet Oat and more.

The position of Information Technology Technician is responsible for providing PC, desktop, network, and telecom services intheir assigned region. The position is also responsible for first-level Help Desk support, as needed, to answer/resolve end user questions/problems in addition to monitoring multiple systems including LAN/WAN, servers and applications. The position requires excellent soft skills to ensure that service is provided effectively, efficiently and collaboratively with the IT team and the Hood business. Strong technical and analytical skills will be required to assist with resolving problems in a timely manner. The position requires 24 x 7 availability as needed to provide critical support and services to the HP Hood LLC Business. This positions is located in our Oneida, NY Plant

Essential Duties and Responsibilities:

• Provide technical service and support to the assigned region to include:
• First level response for all assigned service tickets
• Supporting and maintaining desktop, LAN, and telecom environments in conjunction with the infrastructure teams
• Deploying new and upgrading existing equipment & software
• Ability and means to travel on a flexible schedule as needed System Operations Processing and Monitoring
• Perform daily operational processing tasks as needed
• Monitor scheduled system processes to ensure successful completion
• Investigate and resolve any monitoring issues that occur during scheduled shift
• Notify or escalate issues to Application Support and Infrastructure departments Customer Service ensures:
• Rapid restoration of services
• Service levels are met and escalated items are managed through to closure
• IT communications are delivered to the customers in a seamless working environment with the various support teams