Quality Operations Engineer

About Misfits Market:

Misfits Market is a mission-driven, high-growth startup dedicated to reducing food waste and making shopping for sustainable, high-quality groceries easier and more affordable. We deliver organic produce, high-quality meats and seafood, plant-based proteins, dairy, bakery, wine, and other grocery items to nearly every zip code in 48 states at up to 30 percent off traditional grocery store prices. In 2022, Misfits Market acquired sustainable e-grocer Imperfect Foods and now leverages its in-house transportation network to deliver directly to consumers with one of the most carbon-efficient grocery delivery models on the market. By tackling inefficiencies in the food system, our passionate and motivated team of problem solvers helps save an average of 500,000 pounds of food per week from waste or lesser outcomes, with an all-time savings of 190+ million pounds of food.

As Misfits we support our customers and mission by embracing our core values of

Prioritizing our Customers                             

Doing more with less

Thinking Differently         

Respecting one another                             

Moving deliberately and quickly                   

Taking initiative and delivering 

About the Role

We are seeking a hands-on, data-driven Quality Engineer Manager to join our Fulfillment Center team. Reporting directly to the Senior Manager, Operations Quality Engineering, you will serve as the oversight lead for facility quality strategy, compliance execution, and cross-functional performance.

This role manages and provides manager-level elevation for the FSQA Supervisor, bridging the gap between high-level quality strategy and daily operations. You will drive continuous improvement projects, establish rigorous standards for supplier compliance and regulatory management, analyze defect data to identify trends, and act as a cultural change agent.

What You’ll Do Daily

1. Operational Quality & The "Perfect Box" Mission

• Floor Leadership & Supervision: Manage, coach, and mentor the Food Safety & Quality Assurance Supervisor. Spend meaningful time on the warehouse floor auditing picking, packing, shipping, and sanitation processes to ensure adherence to the "Perfect Box" standard.
• Defect & Error Reduction: Lead site investigations into internal errors (picking mistakes, damaged goods) and customer complaints. Utilize advanced metrics to move the facility from reacting to errors to predictive mitigation.