Vacation Rental Specialist

About Extenteam

Extenteam is the AI-driven operations platform for short-term rental property management, headquartered in Miami and founded in 2021. Our platform, Shared Services, handles guest communication and daily operational workflows for 80,000+ properties by pairing an AI orchestration layer with a shared-services team of hospitality-trained specialists, so no guest inquiry goes unanswered, day or night, and no property manager has to staff for the 2am cancellation themselves.

We're industry-only: every workflow, integration, and agent we hire is built around property management specifically, not bolted on from a generalist platform. As we push more of that platform toward AI-led automation and self-serve tools, the software our own Shared Services team works in every day has to keep pace, that's this role.

Our Leadership Philosophy

Our company embraces a management style inspired by the ideals of "founder mode," as championed by Airbnb’s Brian Chesky. This means a hands-on, visionary approach to leadership, with a relentless focus on innovation, product excellence, and customer-centric decision-making. We encourage proactive problem-solving, direct involvement in key initiatives, and a collaborative, high-performance culture.

To learn more about the "founder mode" philosophy and how it shapes our operations, you can explore this link. Understanding this mindset will provide valuable context for how we operate and what we value in our team members.

What This Role Is About:

You'll be the day-to-day engine of both businesses: guest communication, turnover and vendor coordination, plumbing scheduling and dispatch, social media, and preparing the books for owner approval. Plumbing slows down in winter, so the workload shifts toward the rental business in those months, but the core responsibilities stay the same year-round.

We're looking for an organized, detail-oriented person who works well independently, follows documented procedures, communicates warmly in writing and by phone, and enjoys juggling many moving parts.

We're not a typical corporation. Our owners are all family, and you'll be in daily, frequent contact with them by message, phone, and video. We work closely, check in often, and look out for one another. The right person won't feel like an employee in a department. They'll feel like part of the family business.

Your Main Responsibilities:

Character & Conduct

You'll represent our family and our name to guests, customers, and vendors every day, so character matters as much as skills. We're looking for someone who: