Technical Operations Specialist

Ready for a challenge?

We’re a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role

Join our Workplace Technology team as a Technical Operations Specialist (TechOps)! In this key operational role, you will lead high-tier IT support, drive incident resolution, and power seamless operations for JETers worldwide. Working closely with IT Service Management (ITSM), you will deliver excellence, embody our "Lead, Deliver, Care" values, and care for our internal community by collaborating across multi-disciplinary engineering projects.

These are some of the key components to the position:

• Resolve escalated Jira and Slack technical tickets, autonomously producing documentation and managing incident communications.
• Provide hands-on and virtual technical support across diverse platforms, ensuring prompt resolution for all Jetters.
• Deliver technical training sessions globally to empower Service Desk teams and build long-term operational capabilities.
• Manage and maintain multi-platform devices including Jamf, Microsoft Intune, and Google ecosystems at scale.
• Perform network troubleshooting including Wi-Fi connectivity, access management, and infrastructure maintenance.
• Manage Identity Provider (Okta) group policies, rule setups, and Single Sign-On (SSO) integrations for new products.
• Design and implement self-service solutions and automations to streamline user support and optimize workflows.

What will you bring to the team?

• Enterprise IT experience supporting large, distributed operational environments with a proactive problem-solving mindset.
• Expertise in device management across multiple platforms (Jamf, Intune, Google) across macOS, Windows, iOS, and Android.
• Strong foundational knowledge of networking concepts, access controls, identity management (Okta), and IT infrastructure.
• Capability to automate repetitive administrative tasks using scripting tools and APIs to enhance efficiency.
• Clear communication skills with the ability to present technical concepts to non-technical partners and lead training.
• Collaborative mindset with a commitment to sharing knowledge, helping colleagues grow, and maintaining strong team relationships.
• Initiative to independently identify operational gaps, drive improvements, and professionally manage stakeholder conversations.