Continuous ImprovementIT Service ManagementPerformance ManagementProcess Optimization
Useful technologies
ITILMicrosoft Excel
Required qualifications
Field of studyBusiness, Engineering, Information Technology, Management (or related)
Study levelBachelor's
Preferred qualifications
CertificationsLean Six Sigma Black Belt, Project Management Professional, ITIL 4 Foundation
Original posting
Ignite Digital enables national security agencies to accelerate decisions, elevate operational outcomes and achieve the outsized performance only an inside partner can deliver.
We combine mission experience, domain knowledge and technology expertise with the things partners can only know by being there every day. When agencies need a combination of tech and touch, Ignite Digital creates outcome-driving partnerships and stands with agencies to accomplish mission objectives.
Ignite Digital accelerates capability to the speed of every mission, deploying intelligent solutions and AI integration for faster, better transformation. Ignite delivers partnership beyond presentations to inspire the confidence to lead in a digital-forward world.
Ignite Digital. The Edge from Within.
Perks of Working at Ignite Digital:
Competitive pay and benefits, including PTO
Education stipends and referral bonuses
Compelling work with the U.S. federal government
Strong emphasis on volunteer and community engagement
Opportunity to shape the future of our industry
Supportive colleagues and management who invest in your growth
Ignite Digital is seeking an experienced Continuous Improvement Consultant to support Department of the Navy (DON) Portfolio Acquisition Executive (PAE) Mission Systems digital modernization efforts. This role will provide strategic and tactical support across IT Service Management (ITSM), Continuous Process Improvement/Continual Service Improvement (CxI), process optimization, performance management, and data-driven decision-making.
The ideal candidate is an experienced process improvement professional who can independently assess complex operational challenges, translate data into actionable recommendations, facilitate improvement initiatives, and work effectively with senior government and technical stakeholders. The candidate should be comfortable moving between strategic analysis and hands-on execution and should have a strong understanding of established process improvement and ITSM methodologies.
Responsibilities:
Serve as a senior advisor and subject matter expert for CxI and ITSM activities supporting Department of the Navy digital and infrastructure modernization efforts
Lead and manage the end-to-end Continuous Improvement lifecycle, including intake, assessment, prioritization, analysis, implementation, performance measurement, and sustainment
Apply structured methodologies such as DMAIC, Lean Six Sigma, ITIL, , and Agile to identify root causes, improve processes, reduce operational inefficiencies, and strengthen service delivery
Analyze quantitative and qualitative data to identify trends, systemic issues, performance gaps, risks, and opportunities for improvement
Develop and maintain Key Performance Indicators (KPIs), performance measures, and management reporting that provide leadership with meaningful insight into operational performance and improvement outcomes
Facilitate cross-functional improvement initiatives involving engineering, operations, program management, logistics, procurement, contracting, and other stakeholder groups
Provide leadership and facilitation support to engineering and analyst teams executing improvement initiatives, ensuring activities remain aligned to defined objectives, timelines, and expected outcomes
Develop current-state and future-state process models and conduct structured assessments of potential solutions, including feasibility, impacts, risks, and implementation considerations
Establish and maintain governance processes that provide appropriate visibility into improvement initiatives, decisions, actions, risks, and results
Prepare and present findings, recommendations, status updates, and performance information to senior government and organizational leadership
Work directly with senior stakeholders to define objectives, establish success criteria, align priorities, and translate strategic goals into executable improvement initiatives
Support development and delivery of training, knowledge-sharing, and process improvement enablement activities for project and operational personnel
Identify opportunities to improve workforce utilization, workload allocation, organizational processes, and delivery models based on operational data and customer requirements
Develop executive-level briefings, reports, analyses, process documentation, and other technical and management deliverables
Support proposal development, technical volumes, staffing plans, and other business development activities as needed
Perform other duties as required to support customer mission objectives
Minimum Requirements:
Bachelor's degree in Business, Information Technology, Engineering, Management, or a related field; equivalent relevant experience may be considered
10+ years of professional experience in process improvement, IT service management, program/project management, business process analysis, or a related discipline
7+ years of demonstrated experience leading or supporting Continuous Improvement, process optimization, service improvement, or operational performance initiatives
Demonstrated experience applying structured process improvement methodologies such as Lean Six Sigma, DMAIC, or ITIL
Experience analyzing operational data and translating findings into actionable recommendations and measurable improvement opportunities
Experience developing and managing KPIs, performance metrics, process measures, or management reporting
Demonstrated ability to independently lead complex initiatives from problem identification through implementation and sustainment
Experience facilitating cross-functional teams and coordinating with multiple stakeholder groups
Strong analytical, problem-solving, organizational, and communication skills
Demonstrated ability to communicate complex operational or technical information clearly to both technical and non-technical audiences
Ability to obtain and maintain a DoW Secret clearance
Desired Qualifications:
Lean Six Sigma Black Belt certification
PMP certification
ITIL 4 Foundation or higher certification
Experience supporting the Department of War (DoW) and/or Department of the Navy (DON)
Experience supporting enterprise IT infrastructure, digital transformation, or IT service delivery organizations
Experience working in an Agile environment
Advanced proficiency with Microsoft Excel and experience using data to support operational analysis and decision-making
Experience developing executive-level briefings and presenting recommendations to senior government or organizational leadership
Experience establishing or managing governance frameworks for enterprise initiatives
Experience developing process maps, workflow models, standard operating procedures, or other process documentation
Location: National Capital Region
Schedule: Hybrid 2-3 days onsite
Salary: 120k+ to align with experience and education
Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.
Ignite Digital is a Small Business committed to providing exceptional service to government agencies at competitive prices. The capabilities and experience of our staff and our extensive industry relationships distinguish Ignite Digital Services among government contractors.
Equal Opportunity Employer/Veterans/Disabled
For individuals who would like to request an accommodation, please visit https://bit.ly/2XqZoLM (CA) or https://bit.ly/3Eo922f (SC) or contact Human Resources. Ignite Digital Services will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal employment opportunity, employment eligibility requirements or related matters. Nor will Ignite Digital Services require, in a posting or otherwise, U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract.