Defense Travel System Specialist

Ignite Digital enables national security agencies to accelerate decisions, elevate operational outcomes and achieve the outsized performance only an inside partner can deliver. 

We combine mission experience, domain knowledge and technology expertise with the things partners can only know by being there every day. When agencies need a combination of tech and touch, Ignite Digital creates outcome-driving partnerships and stands with agencies to accomplish mission objectives. 

Ignite Digital accelerates capability to the speed of every mission, deploying intelligent solutions and AI integration for faster, better transformation. Ignite delivers partnership beyond presentations to inspire the confidence to lead in a digital-forward world. 

Ignite Digital. The Edge from Within. 

Perks of Working at Ignite Digital:

• Competitive pay and benefits, including PTO
• Education stipends and referral bonuses
• Compelling work with the U.S. federal government
• Strong emphasis on volunteer and community engagement
• Opportunity to shape the future of our industry
• Supportive colleagues and management who invest in your growth

The DTS Customer Support Specialist supports federal government client engagements and provides high‑level functional expertise in Defense Travel System requirements and processes. The ideal candidate is a self‑starter with strong listening, communication, and analytical skills.

Responsibilities:

• Provide support related to Government Travel Charge Card (GTCC) processes, including check‑in/check‑out, credit limit adjustments, card activation for travel, and account reconciliations
• Review Approving Officer (AO) Designation Forms (DD Form 577)
• Review Travel Training Certificates, Travel Authorizations/Vouchers, and resolve related issues
• Respond to travel inquiries and ensure accurate DTS routing, approval, and voucher payment processing
• Maintain compliance with DTS regulations and requirements
• Analyze information and issues to provide effective resolutions
• Self‑teach new IT systems or software using procedures and help desk resources

Required Qualifications:

• 2 years of DTS help desk experience
• Associate degree
• Ability to qualify for a U.S. Government security clearance
• Intermediate proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Excellent customer service skills
• DoD Secret Clearance