Customer Experience Specialist

The Customer Support Organization has an important role to play as they serve as the primary customer contact for an assigned portfolio of accounts they bring the customers, sales and business operations together. 

The Customer Experience Specialist is responsible for commercial and operational activities as part of the Order-To-Cash (OtC) process: i.e. validation and booking of customer orders, managing order changes, providing status updates, managing physical & financial claims with a strong alignment with all relevant internal functions as part of the end-to-end customer experience.

This is a hybrid role (3 days from the office + 2 days from home).

Honeywell 

Honeywell Building Automation is transforming the way every building operates to help improve the quality of life for the people who use them. With a portfolio featuring software, hardware and services, Honeywell takes an outcome-focused approach to help building owners and operators improve safety and security, energy and operational efficiencies to create a better building experience. 

Helping to Transform Buildings to be Safer and More Operationally and Energy Efficient.

Responsibilities

• Timely gather all relevant info to accurately respond to all customer queries related to:product availability, stock levels, list prices where applicable (awareness of confidentiality constraints), lead times, minimum order quantity and/or value
• Accurately and on time perform system updates: new customer set-up, customer amendment and change (including ship-to, bill-to, payer, direct/indirect customer etc., based on information received from sales)
• Validation and order entry of customer purchase orders within defined target and quality
• Ensures timely resolution of all potential roadblocks preventing order processing flowing seamlessly to fulfilment (price discrepancy, credit holds, material exclusion, etc)
• Covers order scheduling according to customer specific requirements as well as internal stock availability 
• Set up, document and maintaining the order entry process for assigned customers
• Act as an active interface between customer Integrated Supply Chain (ISC), Logistics, Transportation, 

Qualifications

• High School Diploma required
• Business fluent in written and spoken English and Spanish
• 2+ years Customer Support and/or equivalent in supply chain / order management / OtC related experience 
• Knowledge/experience with CRM/SAP and understanding CRM/ERP system business processes 
• Intermediate level of MS office skills (Excel, Word, Outlook, PowerPoint)

We offer: