Digital Solutions Delivery Manager

As a Digital Solutions Delivery Manager here at Honeywell, you will have the opportunity to lead and oversee our Field Service team, ensuring efficient and effective service delivery to our customers.

You will report directly to our North America Director of Digital Solutions, and you’ll work on a Remote work schedule in the Greater Toronto Area.

In this role, you will impact the success of our field service operations, the satisfaction of our customers, and the growth of the organization by driving operational excellence and customer loyalty.

Responsibilities

KEY RESPONSIBILITIES

Manage and oversee the Field Service team, ensuring efficient and effective service delivery

Develop and implement strategies to optimize field service operations and improve customer satisfaction

Assign and schedule field service technicians to meet customer demands and service level agreements

Monitor and analyze field service performance metrics to identify areas for improvement

Provide technical guidance and support to field service technicians

Collaborate with cross-functional teams to drive continuous improvement initiatives

Establish and maintain strong relationships with key stakeholders, including customers, suppliers, and internal teams

Ensure compliance with company policies, procedures, and regulatory requirements

Achieve annual software AOP related to annual Forge connections target, MCOE annual hours target and Forge Revenue target for the region managed. 

Qualifications

YOU MUST HAVE

• Minimum of 6 years of proven experience in field service management or a similar role

• Strong technical knowledge and understanding of relevant technologies

• Excellent leadership and team management skills

• Ability to effectively manage and prioritize multiple projects and tasks

• Experience in driving process improvements and implementing best practices

• Strong problem-solving and decision-making abilities

WE VALUE

• Bachelor's degree in Engineering or a related field

• Customer-focused mindset

• Ability to drive change and innovation

• Results-oriented approach

• Excellent problem-solving and decision-making abilities

• Strong business acumen

• Ability to build and maintain strong relationships

ABOUT HONEYWELL TECHNOLOGIES

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial, and process sectors with a broad portfolio of services, solutions, and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy. Learn more (https://www.honeywell.com/us/en)

The annual base salary range for this position is $115K to $170K in Ontario. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.

THE BUSINESS UNIT

Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally. To learn more, please visit https://buildings.honeywell.com/ (https://buildings.honeywell.com/)

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posting Date: July 21, 2026 

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more (https://www.honeywell.com/us/en/company/inclusion-and-diversity)

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.