Customer Experience Training Professional

As a Sr Gas Detection (Customer Experience) Training Professional at Honeywell, you will design and deliver impactful customer experience training that strengthens capabilities and improves customer interactions.

You will report to the Sr CX Training Manager and work from our Lincolnshire, IL location on a hybrid work schedule.

In this role, you will improve customer experience and drive product and service growth by training sales teams, distributors, and customers in our gas detection solutions.

Responsibilities

KEY RESPONSIBILITIES

• Design and deliver role-based gas detection training for internal and external audiences, with a primary focus on Hi-Tech solutions while supporting broader gas detection training needs.
• Design, develop and maintain training courses, agendas, content, catalogs, and schedules.
• Drive service revenue growth through competency-based training programs.
• Travel more than 50% to deliver training at customer sites and other training locations.
• Use feedback and data to assess training impact and improve outcomes.
• Collaborate with global cross-functional teams to complete key training initiatives.

Qualifications

YOU MUST HAVE

• 10+ years of Customer Gas Detection training experience for industrial and safety audiences.
• Self-starter with technical expertise, business acumen, and global functional experience.
• Ability to analyze training needs and evaluate program effectiveness through data-driven insights.
• Willingness and ability to travel more than 50% to customer sites in North Americal Region (domestically and occasionally internationally)

WE VALUE

• Bachelor’s degree.
• Leadership skills to influence cross-functional teams and drive a customer-centric culture.
• Project management skills to lead multiple training and documentation initiatives.
• Strong knowledge of instructional design principles and adult learning methodologies to create engaging and interactive training content.
• Experience using training technologies and tools to facilitate learning and measure training impact.

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Learn more

The salary range for this position is ($86,400.00 - $108,200.00). Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate’s work experience, education and training, key skills, as well as market and business considerations.

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: August 10, 2026.

Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status.

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.