Field Service Engineer

The Field Service Engineer- Gas Detection will be working within the Industrial Automation business unit, specifically the Service Team for customer support, team development and training.  This person is the face of Honeywell and will be working with customers and internal organizations on problem resolution.  The purpose of this position will be providing customer support, advanced field technical support and team training & development.  The position will be located in Austin, TX.

You will drive timely identification, investigation, resolution, root cause analysis and replication of advanced technical issues experienced by our field team. You will support focus on accuracy, timely feedback, and customer satisfaction. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop training curriculum for our Field Organization. You will ensure proper documenting and recording of all activity and communication

Responsibilities

Key Responsibilities

• Strong knowledge of hand tools and proper usage, including a digital multimeter
• Ability to troubleshoot hardware/software, solve complex equipment problems
• Provide direct support to Internal & External Customers
• Facilitate issue identification and analysis; Investigate and resolve technical issues
• Act as conduit for Field Service to Technical Support & Engineering for advanced issue resolution
• Provides timely, detailed and accurate reports on analysis work performed
• Demonstrates ability to handle challenging projects to ensure customer satisfaction
• Accountable for team technical competency & skills certification
• Interacts with multiple disciplines and personnel within organizations 
• Effective written and verbal communication skills
• Highly motivated, organized and able to work independently
• A collaborative and cooperative attitude

Qualifications

 YOU MUST HAVE

• Associate degree in Electronics, Engineering Technology, Instrumentation, HVAC, Fire Alarm Systems, or a related technical field; OR 1–2 years of equivalent hands-on field service experience; OR completion of military technical training with 1–2 years of field experience 
• 1–2 years of experience using Microsoft Office Suite, including Excel, Word, SharePoint, and PowerPoint, for documentation, reporting, service tracking, and communication 
• Basic understanding of electrical systems, troubleshooting, and field service operations