Implementation Architect

At Supermetrics, we help marketing and data teams get their data where they need it, so they can spend less time wrangling data and more time using it. As we grow, we're evolving toward an AI-assisted delivery model.

As an Implementation Architect, you'll be the technical expert helping customers succeed from day one. You'll focus on hands-on onboarding, training, and complex enterprise implementations, while also helping shape the AI-assisted workflows that will define how our Professional Services team operates in the future.

This is an individual contributor role for someone who enjoys working closely with customers, solving complex data challenges, and helping build new ways of delivering value. You'll collaborate closely with Customer Success, Sales, Product, Engineering, Partner Success Managers, and Business Consultants to share customer insights, support deals, and ensure smooth handovers after onboarding.

Level: Professional (Mid-level) 

What you will do:

Onboard & enable customers

• Lead customer onboarding, platform setup, training, and best-practice guidance.
• Manage multiple implementations while keeping timelines and deliverables on track.
• Continuously improve onboarding processes, documentation, and enablement materials.

Deliver complex implementations

• Lead workshops to define data flows, integrations, and implementation strategies.
• Translate business and technical requirements into scalable solutions.
• Build custom solutions using JavaScript, Python, APIs, and SQL.
• Troubleshoot complex data pipelines, integrations, mappings, and platform issues.

Shape AI-assisted delivery

• Identify repetitive implementation work that can be automated.
• Help design and improve AI-assisted implementation workflows.
• Review and refine AI-generated solutions, mappings, and scripts.
• Contribute to templates, best practices, and delivery methodologies.

Support customers & pre-sales

• Partner with Customer Success and Sales on customer workshops, demos, and strategic deals.
• Connect technical solutions to customer business outcomes.
• Deliver POCs and assess technical fit and implementation feasibility.

What we are looking for:

• 3+ years of experience in customer-facing implementation, onboarding, technical consulting, or a similar technical role, ideally within a SaaS or data company.