IS Support Specialist

Vast is developing next-generation space stations and space infrastructure using an incremental, hardware-rich, and low-cost approach. Vast is rapidly developing its multi-module Haven Station to ensure a continuous human presence in space for America and its allies, enabling advanced microgravity research and manufacturing, and unlocking a new space economy for government, corporate, and private customers. Haven Demo’s 2025 success made Vast the only operational commercial space station company to fly and operate its own spacecraft. Next, Haven-1 is expected to become the world’s first commercial space station when it launches in 2027, followed by additional Haven modules. Additionally, the company recently announced Vast Satellite, a high-power satellite product line leveraging its space station components and the heritage of Haven Demo.

Headquartered in Long Beach, California, and with more than 1,000 employees and over a billion dollars in private capital, Vast has built the facilities required to manufacture and operate America’s next space station. The company plans to develop future habitats and systems for the Moon and Mars, dedicated space stations for government partners, and other crewed systems that will unlock the expanding long-term space economy.

Vast is looking for a(n) Information Systems Support Specialist, reporting to the Senior Technology Operations Manager, for providing day-to-day technical support to Vast’s internal employees and making sure systems run smoothly. You will be the first point of contact for users experiencing technical issues, providing timely and efficient solutions to their problems. Your expertise in troubleshooting, problem-solving, and exceptional customer service will be key to your success in this role. This will be a full-time, non-exempt position located in our Long Beach location.

Responsibilities: 

• Provide L1/L2 Support for all VAST Enterprise Systems.  These include but aren’t limited to ERP, MES, PLM and other engineering systems.
• 80% of time spent providing L1/L2 support for all VAST Enterprise Systems, 20% of time assisting with project related work
• First point of contact/line of support for any software/application support needed.
• License provisioning for engineering systems and corporate systems
• Monitor, respond and resolve incidents in an ITSM system while ensuring SLA performance metrics are met. Ex: Jira SM, ZenDesk
• Learning how to triage project requests on top of day to day L1/L2 support
• Strong understanding of the enterprise system landscape and functional knowledge of processes.