Community Resource Navigator

Empowering communities through accessible, inclusive, and compassionate care, this is the work we do every day.

At Jane Pauley Community Health Center, every role is connected to something bigger. As a Federally Qualified Health Center (FQHC), we deliver integrated, whole-person care to individuals and families across Indiana, regardless of income or insurance status.

Our teams work at the intersection of clinical excellence and community impact, supporting underserved populations while building a culture rooted in collaboration, respect, and growth. Here, you are not just joining a workplace, you are becoming part of a mission that truly matters.

Summary: The Community Resource Navigator will serve as a primary point of contact for healthcare patients, as well as the communities we serve, in an ambulatory care setting.  They will support individuals and families entering the healthcare system and assist with utilization and retention of benefits and community resources. They will also focus on helping eliminate barriers to all JPCHC services.  This position will float to clinics as needed.  

Essential Duties and Responsibilities: Essential Duties include, but are not limited to the following: 

• Work outreach events during traditional and non-traditional hours and locations 

• Work collaboratively with all the different departments of the JPCHC organizations 

• Meet with self-pay patients to discuss payment options and complete Sliding Fee Scale agreement  

• Maintains a high level of confidentiality while interacting with patients and clients with empathy and respect 

• Research and resolve patient or client issues, including consulting with providers, plan administrators, and insurance companies 

• Educate members on issues related to using the healthcare system and their specific government assistance plan 

• Maintain HIPAA standards and confidentiality of protected health information 

• Follow up with clients/patients who request in-person government assistance 

• Maintain Food Pantry at designated location, including pantry access, stocking, ordering, and cleaning. 

• Follow through with Tele-Visit appointments (appointments where the consumer is at a separate location from where you are located) 

• Assist patients with applications and follow-up for Medicaid programs and Marketplace coverage  

• Assist patients with Medicare  

• Process income information for the JPCHC Sliding Fee Scale applications