Medical Interpreter

Empowering communities through accessible, inclusive, and compassionate care, this is the work we do every day.

At Jane Pauley Community Health Center, every role is connected to something bigger. As a Federally Qualified Health Center (FQHC), we deliver integrated, whole-person care to individuals and families across Indiana, regardless of income or insurance status.

Our teams work at the intersection of clinical excellence and community impact, supporting underserved populations while building a culture rooted in collaboration, respect, and growth. Here, you are not just joining a workplace, you are becoming part of a mission that truly matters.

Summary:

The Medical Interpreter assists clinic staff by facilitating cross-cultural communication for non-English Haitian Creole speaking patients of all ages. Provides language interpretation as patients interface with non-English speakers. Provide written translation services. Follow-up with patients may include phone calls and documentation of such contacts.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

· Seek to understand and meet customers’ needs (patients, families, vendors, co-workers, etc.) through respectful, courteous and culturally sensitive interactions.

· Actively participates and works cooperatively in a team environment within and across departments to accomplish the goals of the organization. Willingly assist in areas other than that of primary responsibility for the good of the organization.

· Demonstrate effective, culturally sensitive communication verbally and in writing with a variety of people.

· Know, understand, and adhere to organizational policy related to the patient's rights for confidential care.

· Fluently interprets from the source language to the target language and back again.

· Mediates between parties. Provides verbatim interpretation to preserve the medical record. Conveys meaning of the message in the target language.

· Consistently seeks clarification from those involved to ensure clear and accurate interpretation; takes notes as necessary.

· Serves as cultural educator/consultant regarding Haitian Creole health care beliefs and cross-cultural issues pre or post appointment as requested.

· Documents on encounter form that language interpretation was provided. Ensures timely and accurate completion of billing forms.

· Provides translation (written communication) of written materials from Haitian Creole into English and English into Haitian Creole as needed.

· Understands ethical boundaries while serving in the role of interpreter; maintains neutrality during patient/provider interactions.

· Provides translation and administrative assistance to triage nurse.

· Calls patients to confirm appointments for specialty offices and any other appointments as requested by providers or supervisor.