Regional Quality Manager

Empowering communities through accessible, inclusive, and compassionate care, this is the work we do every day.

At Jane Pauley Community Health Center, every role is connected to something bigger. As a Federally Qualified Health Center (FQHC), we deliver integrated, whole-person care to individuals and families across Indiana, regardless of income or insurance status.

Our teams work at the intersection of clinical excellence and community impact, supporting underserved populations while building a culture rooted in collaboration, respect, and growth. Here, you are not just joining a workplace, you are becoming part of a mission that truly matters.

The Divisional Lead, Quality - Clinical provides senior leadership for clinical quality performance across assigned practices and divisions. This role partners with practice administrators, group practice directors, clinicians, and operational leaders to interpret performance data, establish improvement priorities, and implement sustainable interventions. The position is accountable for clear presentation of quality results, timely response to performance gaps, and consistent application of evidence-based, payer, and regulatory requirements.  This is a hybrid role and will have flexibility to work remote on occasion. 

Essential Duties and Responsibilities: Essential Duties include, but are not limited to the following:

• Present quality dashboards, trends, risks, and improvement priorities to clinic, divisional, and executive leaders.
• Design, implement, and monitor clinical quality improvement strategies aligned with organizational goals.
• Analyze performance data to identify variation, root causes, barriers, and opportunities for improvement.
• Develop corrective action plans for missed targets, assign accountability, and monitor progress through resolution.
• Translate quality measure specifications, regulatory changes, and payer requirements into practical workflows and education.
• Partner with clinical, operational, analytics, information technology, compliance, and population health teams to resolve quality gaps.
• Support leaders and care teams in adopting evidence-based standards and reliable improvement practices.
• Maintain accurate documentation of improvement initiatives, decisions, outcomes, and follow-up actions.
• Escalate material performance, compliance, data integrity, or implementation risks to appropriate leaders.
• Build repeatable processes that improve consistency, accountability, and sustainability across sites.
• Must be willing to travel to different locations and possess a valid Indiana Driver’s license and proof of auto insurance.
• Assist with special projects and other duties as assigned.

Clinical Quality Scope