SBG COE Lead

We have an opportunity for an S4 HANA SBG COE Lead, to join us at Honeywell, in Bucharest, where you will be responsible to ensure Customer Service processes remain aligned to Fit-to-Standard principles by managing cross-functional governance, resolving process gaps and conflicts, escalating deviations where needed, and driving stakeholder alignment to support successful S/4HANA deployment.

It also leads business adoption, training, and organizational readiness by coordinating end-to-end Customer Service training, supporting behavior change, and aligning roles and operating models with the future ERP environment.

This is a hybrid role, 3 days at the office and 2 days work from home model.

Key responsibilities

Process Standardization:

• Ensures process alignment & Fit-to-Standard adherence across Customer Service value stream

Governance & Escalation:

• Reviews cross-process gaps & deviations, escalating non-standard needs through S4 HANA COE forum and S4 HANA product team, ensures PT business can execute the Customer Service processes post S4 HANA launch. Works cross functionally and ensures stakeholders alignment

ART Alignment:

• Works with L1/L2 Process Leaders to resolve cross-value stream conflicts and protect end-to-end deployment for Customer Service processes 

Adoption & Readiness:

• Drives PT adoption for Customer Service processes, behavior change, and wave readiness in coordination with ART leadership

Holistic Process Training:

• Owns end-to-end training Customer Service approach and standards across the SBG, ensuring consistent training is delivered to all Customer Service staff in cooperation with the CX SSC training team

Org Design Alignment:

• Partners with SBG HR and Business Leaders to align roles and operating models to the future ERP environment

Continuous Improvement:

• Owns post-go-live improvement intake through the ART to strengthen the global template

Key skills and qualifications

• Bachelor’s Degree
• Minimum 5 years of relevant experience (project management)
• Certifications, trainings
• Fluent in English
• RP launch experience
• Proven track of successful project management delivery (end to end, from idea to go live & hyper care)
• Customer experience operational experience
• ERP knowledge (ideally CIP300) and CX processes (booking, billing and remaining order to delivery processes)

We Value

• Quick learner,
• Superb presentation, and stakeholders’ management skills
• Influencing skills without direct hierarchical reporting line
• Ability to work with a lot of ambiguity and under time pressure
• Curiosity, drive and attention to details

Our offer

• 3 days from office, 2 days from home hybrid work arrangement to support your work-life balance
• Competitive Salary regularly increased based on your performance
• Enjoy 25 vacation days per year, plus extra days off for life's special events
• We provide meal vouchers
• Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers)
• Medical Insurance Plan paid by the company
• Christmas and Easter bonuses
• Recognition & referral bonus programs
• Comprehensive induction, ongoing training and development to set you up for success
• In-house and external learning platforms (Udemy) to continue to expand your skills
• Work experience opportunities to help you grow your career with us
• Global employee networks to help you connect and grow
• Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters
• In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids
• Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment
• Your family is growing while working at Honeywell? We congratulate you by offering special bonuses
• Frequent Employee Engagement activities fostering an inclusive and diverse work environment
• Fresh fruit days in the office

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

#TheFutureIsWhatWeMakeIt

#LiHybrid

Responsibilities

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Qualifications

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.