Strategy & Innovation Manager
Posted 22 Jul 2026
Advertised as “Senior Manager, Strategy & Innovation”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 7+ yrs
- Management level
- People management
No salary listed for this role.
Field of studyBusiness, Industrial Engineering, Statistics (or related)
Study levelBachelor's
CertificationsProject Management Professional
Study levelMaster's
Navan is the all-in-one super app that makes travel and expense easy so you can focus on being there, not getting there. As we scale our global footprint, we are revolutionizing not just corporate travel, but workforce management.
The Resource Orchestration Center (ROC) is the proactive, AI-powered "Enterprise Brain" of our 1,000-agent, 24/7 global travel operation. We rely on an advanced technology stack—including Genesys Cloud, Snowflake data lakes, ThoughtSpot, and AI-driven analytics—to automate administrative tasks and empower our human talent. We don't just report on what happened; we engineer outcomes to guarantee our elite service level agreements (SLAs) for our global travelers.
As the Senior Manager, Strategy & Innovation, you sit at the critical intersection of long-term service capacity planning, strategic project management, and internal operational excellence. Moving beyond standard workforce management, this role is designed for a visionary leader who will build and guide a global team consisting of Capacity Strategists and Process Improvement Leads.
You will partner directly with Operations and Product leaders to build precise service agent capacity models, drive large-scale travel support projects, and continuously map and optimize the internal workflows of the ROC team itself. Your goal is to ensure the ROC operates as a lean, exception-based intelligence hub that seamlessly supports our global travel enterprise.
What You’ll Do:
Project Management & Cross-Functional Partnering
- Direct end-to-end project management for major ROC initiatives, new service offering deployments, Crisis Management, and strategic overhauls.
- Serve as the liaison to Customer Experience, Sales, and Account Management, translating complex workforce capacity data into actionable travel business intelligence.
- Drive alignment across departments during new customer launches and travel market expansions to ensure the ROC is operationally ready to support the business.
Service Capacity Strategy & Workforce Architecture
- Lead a team of Capacity Strategists to build comprehensive service agent capacity plans based on seasonal travel trends.
- Master the complex mathematics of agent staffing by accurately modeling Required FTE vs. Productive FTE, factoring in detailed multi-variable shrinkage to ensure the agents are always appropriately staffed.
- Design and optimize the overarching portfolio management strategy, ensuring that agent tiers (Core, Designated, Dedicated, Specialty Travel) are dynamically planned for to meet shifting business priorities.