Strategy And Operations Manager

About the Role 

Navan is looking for a Strategy & Operations Manager to help drive execution across Specialty Travel & Events. The Specialty Travel & Events team owns verticals including Professional Services, Healthcare Professionals, Production and Media, and others. This role will lead cross-functional initiatives to further mature these service offerings, advancing Navan’s mission to make travel easy for every frequent traveler.

In this role, you will work closely with the Strategy & Operations Director to translate strategic priorities into clear plans, coordinate stakeholders across the organisation, build quantitative analyses and dashboards, and help ensure leadership has a reliable view of performance, progress, risks, and decisions.

What You'll Do 

Cross-functional programme leadership 

• You will lead complex, cross-functional initiatives to improve and scale Specialty Travel & Events service offerings, consistent with the organisation’s biggest priorities.
• Build strong relationships across the organisation and create alignment among stakeholders with different priorities. You will work closely with Product, Engineering, Sales, Finance, and other teams across the organisation.
• Identify risks, resolve blockers, and escalate decisions with sound judgement and appropriate urgency.

Drive strategic initiatives for senior leadership

• Partner closely with the Strategy & Operations Director and senior leaders to turn emerging priorities into focused initiatives and measurable outcomes.
• Support the development and ongoing management of leadership operating cadences, including priority-setting, business reviews, and follow-up mechanisms.
• Take ownership of high-priority, ambiguous projects that arise from changing business needs.

Leverage business insights to solve problems 

• Partner with Finance and Revenue Operations to build analyses, dashboards, and reporting to understand business performance.
• Develop reporting that gives leaders and cross-functional teams a clear view of performance and progress.
• Leverage these insights to inform executive decisions.

Who You Are 

• 4–6 years of professional experience in strategy and operations, business operations, programme management, consulting, or a related field. Experience in a high-growth tech company is strongly preferred.
• Strong project management skills and a track record of delivering through others without relying on formal authority.
• Excellent written and verbal communication skills, including the ability to communicate effectively with senior stakeholders.
• Comfort operating in a fast-changing environment with competing priorities.
• High emotional intelligence, discretion, resilience, and a collaborative working style.
• Demonstrated quantitative and analytical skills a plus, including experience building analyses and business intelligence reporting.

People who thrive at Navan tend to move quickly, are self-sufficient, demonstrate good judgement, and have strong emotional intelligence.

Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers. 

Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application. 

• Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated. 

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