User Success Specialist

WorldQuant develops and deploys systematic financial strategies across a broad range of asset classes and global markets. We seek to produce high-quality predictive signals (alphas) through our proprietary research platform to employ financial strategies focused on market inefficiencies. Our teams work collaboratively to drive the production of alphas and financial strategies – the foundation of a balanced, global investment platform.

WorldQuant is built on a culture that pairs academic sensibility with accountability for results. Employees are encouraged to think openly about problems, balancing intellectualism and practicality. Excellent ideas come from anyone, anywhere. Employees are encouraged to challenge conventional thinking and possess an attitude of continuous improvement.

Our goal is to hire the best and the brightest. We value intellectual horsepower first and foremost, and people who demonstrate an outstanding talent. There is no roadmap to future success, so we need people who can help us build it.

About WorldQuant BRAIN: BRAIN is a group within WorldQuant similar to a traditional B2C fintech setup. Our mission is to simplify quant finance and provide global opportunities for individuals to participate remotely in this initiative, while they learn quant finance, AI and ML concepts. WorldQuant Brain provides an advanced crowdsourcing platform for external participants to contribute signals, data, and more.

The Role: We are seeking an exceptionally talented engineer to join our user success team. The role has two aspects:

• Troubleshooting user issues:

  • Help address queries raised by our users. These will involve a fairly complex set of aspects including data, tech and signals (alphas)
  • Gather customer feedback and share with our Product, Sales and Marketing teams

• Backend engineering:

  • Optimization, speed and software quality – including load sequencing
  • Security and application access – including role management
  • Storage and data versioning
  • Web application server side

What You’ll Bring:

• Excellent communication and problem-solving skills
• Experience with Python and SQL
• Experience with automated testing tools (e.g. Selenium/ Cypress/ Puppeteer)
• Familiarity with Unix
• Familiarity with the quant or finance industry is a plus

What We Offer:

• Competitive and attractive compensation package with clear career road-map – where you feel challenged everyday
• We offer a strong culture of learning and development: training courses, library, speakers, share and learn events
• Learn from who sits next to you! Working in WQ you are surrounded by smart and talented people
• Premium Health Insurance and Employee Assistance Program
• Generous time-off policy, re-creation sabbatical leave (based on tenure), Trade Union benefits for staff and family
• Team building activities: Local engagement events – Employee clubs: ping-pong, badminton, tennis, xbox, etc.
• Annual company trip and occasional global conferences – opportunity to travel and connect with our global teams
• Happy-hour with tea break, snacks and meals every day in the office!

Visit https://www.worldquant.com/brain/ for more information about WorldQuant BRAIN. 

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