Business Operations Associate

Position Summary: Wonderschool is harnessing the power of technology to provide comprehensive support to child care providers operating out of their homes as well as in the government and non-profit sectors. Our products enable child care providers to create high-quality environments and meet the demands of their business, while also helping parents in need of childcare solutions through the creation of an accessible marketplace.

Wonderschool is seeking a highly strategic and results-driven Business Operations Associate to play a key role in supporting the executive team and driving business efficiency across the organization. This position will provide high-level operational support, including overseeing key business initiatives, managing complex projects, streamlining internal processes, and acting as a liaison between senior leadership and departments. The ideal candidate will combine strong operational expertise with a high level of initiative and leadership skills.

Responsibilities: 

• Strategic Oversight: Support senior leadership (CEO/Executive Team) in developing and executing business strategies. Assist with setting organizational goals, tracking progress, and ensuring alignment across departments
• Cross-Functional Leadership: Act as a point of contact between senior leaders and various departments (e.g., HR, finance, marketing, operations), ensuring smooth communication and effective project execution across teams
• Project & Initiative Management: Oversee and manage key business projects from inception to completion, ensuring that goals are met on time, on budget, and with high quality. Manage project timelines, resources, and stakeholder expectations
• Executive Support: Provide high-level operational support to the executive team, including preparing presentations and reports and ensuring alignment on priorities.
• Process Optimization: Identify inefficiencies in workflows and propose process improvements to enhance operational performance across teams. Streamline internal processes to support business growth and scalability
• Performance Metrics & Reporting: Create and monitor key performance indicators (KPIs) to assess business performance. Regularly report insights to the leadership team and recommend actionable steps based on data-driven analysis
• Problem Solving & Decision Support: Proactively identify business challenges and operational bottlenecks. Work directly with leadership to find solutions and implement changes that improve the overall business performance
• Organizational Alignment: Foster alignment between departments and the executive team, ensuring that organizational priorities are clearly communicated and executed at every level. Lead cross-functional meetings and initiatives to drive focus and collaboration

Required Qualifications:

• 2+ years of experience in management consulting, investment banking, venture capital, business operations, or a strategic role at a high-growth startup
• Must have strong leadership and team-building skills; and ability to collaborate cross-functionally in an effective manner
• Strategic thinker with the ability to see the big picture and make decisions that drive the business forward
• Demonstrated ability to build and automate with AI tools
• Expert MS Excel / Google Sheets skills - candidate should be comfortable with financial modeling and working with large amounts of data
• 5-6 days a week in office in Rincon Hill, San Francisco, with travel as needed

What We Offer: 

Wonderschool offers a competitive benefits package, including the following:

• Health benefits offer up to 100% coverage for employee premiums and up to 80% for dependents 
• Wifi, Employee Wellness, and co-working space reimbursements offered to all employees 
• A flexible PTO plan, paid holidays, and mental wellness days  
• Highly competitive parental leave policies, eligible to qualified individuals after 6-months of employment
• An autonomous workplace that prioritizes health and wellness to ensure our employees can produce their best work while achieving their personal and professional goals