Technical Writer

Description

Keeper is hiring a talented Technical Writer to join our Marketing team. This is a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.

Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and play an integral role in growing our online presence.

About Keeper

Keeper Security is one of the fastest-growing cybersecurity software companies that protects more than 100,000 organizations and millions of people in over 150 countries. Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment. Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks. Recognized for its innovation in the Gartner Magic Quadrant for Privileged Access Management (PAM), Keeper secures passwords and passkeys, infrastructure secrets, remote connections and endpoints with role-based enforcement policies, least privilege and just-in-time access. Learn why Keeper is trusted by leading organizations to defend against modern adversaries at KeeperSecurity.com.

About the Role

We are looking for a Technical Writer to create clear, accurate and engaging content about cybersecurity, identity security and emerging technology. This role will cover both Keeper’s products and broader industry topics, including security trends, best practices, compliance requirements, technical challenges and thought leadership. The ideal candidate is an excellent writer who enjoys learning complex products, asking thoughtful questions and making technical information accessible. Experience writing about cybersecurity, SaaS, identity security, privileged access management or related technologies is highly valued.

Responsibilities

• Research and write technical content about cybersecurity, identity security, privileged access management, password security, non-human identities and related technologies
• Create product one-pagers, datasheets, solution briefs, comparison guides, white papers, blog posts and website content
• Develop educational content about industry trends, security risks, compliance requirements, best practices and emerging technologies
• Translate complex technical concepts into clear, accurate and audience-appropriate messaging
• Partner with Product Marketing and Product Management to understand product functionality, use cases, benefits and differentiators
• Work with Engineering and subject matter experts to validate technical accuracy and ensure content reflects current product capabilities
• Develop content for technical and business audiences, including security leaders, IT administrators, DevOps teams, developers, compliance professionals, partners and end users
• Review and update existing content to ensure it remains accurate, current, consistent and aligned with Keeper’s messaging
• Create content that clearly explains technical workflows, architecture, integrations, implementation considerations and customer benefits
• Collaborate with SEO to develop search-informed content briefs and optimize content for relevant audiences and search intent
• Maintain consistent terminology, tone, style and product naming across all technical content
• Interview internal subject matter experts and turn technical discussions into polished, structured content
• Manage multiple content projects simultaneously from research and outlining through review, revisions and publication
• Stay current on cybersecurity trends, industry terminology, compliance requirements and emerging technologies

Requirements

• 5+ years of experience in technical writing, content marketing, product marketing or a related field
• Experience writing about technical products, software, cybersecurity, SaaS or enterprise technology
• Ability to understand complex technical information and explain it clearly to different audiences
• Strong research, interviewing, writing and editing skills
• Experience creating structured content such as product documentation, technical briefs, datasheets, solution briefs or product pages
• Ability to collaborate effectively with engineers, product managers, marketers and other subject matter experts
• Strong attention to detail and commitment to technical accuracy
• Ability to multitask and be a self-starter
• Ability to check all technical material for consistency and accuracy
• Experience managing multiple projects and incorporating feedback from several stakeholders
• Ability to work independently, take ownership of assignments and meet deadlines
• Ability to prioritize and execute tasks in a fast-paced environment

Preferred Requirements

• Experience with cybersecurity, identity and access management, privileged access management, password management or compliance 
• Familiarity with content management systems, preferably WordPress

Benefits

• Medical, Dental & Vision (Inclusive of domestic partnerships)
• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
• Voluntary Short/Long Term Disability Insurance
• 401k (Roth/Traditional)
• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
• Above market annual bonuses

Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Classification: Exempt

Keeper Candidate Privacy Notice

This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan).

1. Data We Collect

Information You provide:

• Contact details, CV/resume, cover letter
• Employment history, qualifications, work eligibility
• Application responses and uploaded documents

Information We generate:

• Interview notes, assessments, communications
• Scheduling information

Information From Others:

• Recruiter/referral information who submit your profile
• References (with your consent, before final offer)
• Public professional profiles
• Background verification (post offer)

Voluntary Diversity and Equal Opportunity Information

• We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements

2. How We Use Your Data

• Assess your application and suitability
• Manage interviews and recruitment workflow
• Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified)
• Comply with employment law obligations

3. Legal Basis

• Legitimate Interests (recruitment management, security and integrity of the hiring process)
• Contracting steps (for progressed candidates)
• Legal and regulatory compliance obligations; explicit consent where required

4. Who We Share Information With

Internal:

• HR, hiring managers, interviewers*, IT support for system administration

*Note - diversity and equal opportunity data is not shared with hiring managers.

Third Parties:

Service providers who assist with:

• Applicant tracking, recruitment systems and assessment providers
• Background verification vendors (post offer)
• Recruitment agencies (where applicable)
• Tools to support communication, collaboration and to securely store your data

Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place.

5. International Transfers

Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws.

6. Security

We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards.

7. Retention

We keep your data for 24 months from your last application activity, then delete or anonymize it.

Exceptions:

• You opt into our talent database for further retention by providing consent (extended retention)
• You're hired (transfers to employee records)

8. Your Rights

You have the following rights and can contact us at the email below to exercise them:

• Access, correct, or delete your data, subject to applicable law and retention requirements
• Object to or restrict processing
• Withdraw consent (where applicable)
• Request data portability
• Lodge a complaint with your data protection authority

If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law. 

When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights.

9. Automated Decisions

Keeper does not make hiring decisions using solely automated processing.

10. Contact - Candidates can send privacy questions to: privacy@keepersecurity.com