Regulatory Instructional Systems Designer

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Description

Why Inflight Services?

Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.

Job Overview and Responsibilities

The Instructional System Designer is responsible for the creation, design, implementation, and ongoing maintenance of the flight attendant technical regulatory training programs, ensuring adherence to FAA, TSA, DOT, and other governmental regulations, as well as corporate and departmental initiatives. Utilizing a variety of instructional strategies, including classroom lectures, hands-on applications, performance drills, self-directed study, and e-learning, the designer will craft and sustain the required curriculum in alignment with the Instructional System Design Methodology (ISDM) stipulated by FAA Advisory Circular AC 121-54A, Ch. 2, Sec. 3, 2-10. This role demands a comprehensive understanding of regulatory mandates and instructional design principles to ensure the development of effective course content and learning activities.

•    Leveraging a diverse array of instructional approaches, the role involves the development, maintenance, and integration of technical regulatory content, training modules, performance exercises, and knowledge assessments tailored to flight attendant training. This encompasses adherence to Federal Aviation Regulations, Transportation Security Administration directives, United’s corporate policies, and safety protocols.
•    Craft compelling and dynamic adult learning course content and learning activities specifically designed to flight attendants, employing innovative learning strategies that are both creative and interactive.
•    Conducts frequent and thorough reviews of both classroom and eLearning environments. This includes detailed observations and audits of courseware to ensure ongoing adherence to compliance standards and to identify opportunities for enhancing the delivery of instructional content. This proactive oversight is crucial in maintaining the integrity and effectiveness of the training programs.  •    Active participation, representation, and collaboration across multiple divisions, encompassing Multimedia Team, Training Operations, Inflight Safety, Flight Experience, Flight Operations Training, Airport Operations Training, and other pertinent departments within United. This role is instrumental in fostering a cohesive approach to training and safety initiatives, ensuring alignment and integration of best practices across the various sectors of United’s operations.  •    Support Training Operations •    Participate in multimedia projects by collaborating with stakeholders throughout pre-production, production, and post-production to develop accurate, engaging visual and digital training assets, including serving as on-camera talent or portraying assigned roles in training videos, as needed.