Assistant General Manager

Assistant General Manager, Licensed Cosmetologist

Assistant Managers at Madison Reed’s Hair Color Bars are business leaders who deliver exceptional results while inspiring the team of Shift Leads, Client Support Specialists, Colorists, and Assistant Colorists to provide quality guest services and an amazing guest experience in their Hair Color Bar every day. 

The Madison Reed Hair Color Bar Assistant General Manager supports the roadmap of success for their Hair Color Bar. In this role you assist the General Manager in driving operational excellence and adherence to guidelines, while leading the team to cultivate diverse perspectives, build positive community ties to achieve business goals, and promote Madison Reed's products, services, and values. As an Assistant Manager, you're passionate about personal and professional growth, seeking to deepen your leadership skills and accelerate your journey toward a General Manager position and further career progression. In this role your mission is threefold: guest satisfaction, business management and team development. #livelifecolorfully 

This role reports to the General Manager, is full time and requires availability on weekends, holidays and other peak times based on business needs. 

At Madison Reed, we aim to pay competitively. Compensation for this role consists of base hourly pay, commissions, tips, and other bonuses. Potential earnings for this location range from $46.50 - $48.50 per hour. Actual compensation contingent on factors including Hair Color Bar performance, tenure, and time behind the chair.

What you’ll do: 

• Demonstrate and develop leadership skills to provide a top tier employee and guest experience aligned with our values of Love, Joy, Trust, Courage and Responsibility. Perform and sell products and services, including consultations, color applications, shampoo and blowout services, and retail product recommendations 
• Support localized marketing initiatives to build strong community relationships, promote the Madison Reed brand, and drive foot traffic. 
• Lead by example through exhibiting sales and service behaviors in all interactions and communication with guests, including resolving guest service issues. 
• Support all aspects of the business including but not limited to: Staffing, front of house operations, color and finishing services, back of house support to ensure adherence to all company standard operating procedures. 
• Demonstrate mastery of all services provided at our Madison Reed Hair Color Bars. Step in as the acting Manager on Duty during the General Manager's absence, offering critical management support. This entails providing in-the-moment team guidance, remote assistance, and occasional on-site support at nearby locations, under the direction of the District Manager.
• Support the location through achieving monthly sales goals and other key performance indicators, including but not limited to: retail sales, services, memberships. 
• Partners with the General Manager to ensure the Hair Color Bar consistently meets company standards for cleanliness, merchandising, and inventory. 
• Develop mastery of all Madison Reed systems, policies, processes and procedures Coach team members to ensure the highest level of team culture, guest satisfaction, and Hair Color Bar performance through aligning individuals’ unique talents and abilities with the most relevant responsibilities. 
• Manage employee schedules based on forecasts and business needs and in compliance with local labor laws, budgets and breaks and meals 
• Supports recruiting, interviewing, onboarding, performance management, coaching, talent development and training of all team members. 

Qualifications: 

• Licensed Cosmetologist in the state in which you are applying 
• Master Colorist with advanced color theory knowledge and application skills 2+ years of salon and retail experience 
• 1+ years supervising other team members and supporting inventory, training, labor management and achieving key operational and performance metrics 
• Flexibility to relocate to other locations as business needs evolve. 
• Proficient in proactive problem solving & troubleshooting 
• Able to prioritize with a high attention to detail, identifying critical and less critical activities and tasks 
• Experienced using current technology in a salon or retail environment 
• Fluent in English 

Physical Demands: While performing the duties of this position, team members will regularly stand/walk for four plus consecutive hours; repetitive and regular bending and twisting at the waist; manipulating fingers and hands, bend and reach wrists and arms, reach with hands and arms or move up to ten pounds. May occasionally sit, kneel, stoop, crouch, and lift, push, pull up to ten pounds. Additionally, team members will communicate regularly with guests via ongoing conversations and consultations. 

Big on Benefits 

• The Perks? Glad you asked... 
• Comprehensive Medical, Dental, and Vision Benefits 
• Generous Paid Time Off program 
• Company Paid Short and Long Term Disability and Life Insurance 
• 100% Company Paid Mental Health Benefits through Talkspace 
• HSA Employer Contributions and FSA Options 
• 401k Participation 
• Learning and Education Programs 
• Madison Reed Gratis + Discounts on Hair Color Bar Services and Products 
• Company Sponsored Events + Surprise and Delights 
• But wait, there’s more… 

We are Madison Reed. 

We’re disrupting a $50 billion industry. 

Since 2013, we’ve offered our clients the option to truly own their beauty with a revolutionary choice—your place or ours? Home or Hair Color Bar? Our professional hair color is truly omnichannel, with the option to order or subscribe through our website, pick up in-store at our Hair Color Bars, or make an appointment at one of our Hair Color Bar locations. At our Hair Color Bars, clients can choose from a variety of color services from licensed cosmetologists—permanent hair color, roots only, hair gloss, highlights, blowout services and more. With our men’s line launched in 2020, we’re shaking up the $50 billion hair care industry with products that continue to raise the bar for doing hair at home. 

We live our values. 

Here at our San Francisco headquarters and in every Hair Color Bar, we truly live our values— Love, Joy, Courage, Responsibility, and Trust. Our values inform everything we do, from how we treat our clients to how we treat every member of our fast-growing team. Our founder & CEO, Amy Errett, has fostered a one-of-a-kind culture based on transparency, accountability, and fun; where diversity and inclusion are of utmost importance and every team member feels supported to succeed. 

We are hair color that breaks the rules. 

Our commitment to the ultimate client experience, paired with our dedication to product innovation and the latest beauty technology, has attracted a devoted, consistently-growing base of fans, converts, and color evangelists. We love what we do—and it shows. Join us in our mission to live life colorfully and make personal care more personal. 

Equal Opportunity Statement Madison Reed is an equal opportunity employer. We are committed to recruiting, training, compensating, and promoting our employees regardless of race, color, religion, sex, disability, national origin, age, sexual orientation, gender identity or expression, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. Inclusion is at the heart of what we do, from the way we craft our job descriptions to the values we espouse daily.Pay Transparency The posted pay range for this role represents the expected compensation for this position. Actual offers are determined by a number of factors including the applicant's experience, skills, and location.Background Checks & Fair Chance All offers of employment are contingent upon the successful completion of a background check. While a criminal record does not automatically disqualify a candidate, the results will be reviewed as part of the hiring decision. We comply with all applicable Fair Chance Ordinances and will consider qualified applicants with arrest and conviction records in accordance with the San Francisco Fair Chance Ordinance and other applicable laws within the city, county, and state candidates are located.Accommodations We value inclusion and are pleased to provide reasonable accommodations to complete the interview process. If you require an accommodation, please contact hiring@madison-reed.com as early as possible.
Note to Recruiters Madison Reed does not accept unsolicited resumes from staffing vendors or search firms and does not pay fees for any such resumes. All unsolicited resumes are considered the property of Madison Reed.