Communications & Operations Specialist

The HCB Communications & Operations Specialist supports Madison Reed Hair Color Bar (HCB) teams by ensuring field communications are clear, timely, and actionable and that key learning and operational support activities run smoothly.

This role owns the day-to-day execution of HCB field communications while also providing day-to-day administration of the HCB learning platform, and recurring operational programs including the HCB PEX card program and supply ordering.

The Specialist works across HCB Operations Services & Training to coordinate communication needs, turn complex information into simple field actions, and ensure recurring operational workflows are completed accurately and on time.

This is a hands-on individual contributor role requiring exceptional communication, organization, follow-through, and attention to detail. The role reports to the Senior Manager, HCB Training Design & Enablement. Role will require < 10% travel.

The base salary range for this position is between $68,000 and $72,000. At Madison Reed, we aim to pay competitively. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Responsibilities

Field Communications

• Manage the day-to-day execution of HCB field communications, including drafting, editing, scheduling, and publishing clear, concise, and actionable messages.
• Manage the HCB communications calendar and end-to-end production process, including content collection, review, approvals, and coordination across launches, training, programs, and operational priorities.
• Develop recurring field updates, FAQs, leader talking points, launch resources, and other communication materials while maintaining Madison Reed brand and voice standards.
• Lead the execution and production of HCB Town Halls, including project timelines, presentation development, speaker coordination, meeting logistics, and follow-up communications.
• Use AI and communications tools to improve the quality, speed, and efficiency of field communications.

Learning Operations & LMS Administration

• Provide day-to-day HCB LMS administration, including learner records and rosters, course and learning-path assignments, completion tracking, reporting, and first-line troubleshooting.
• Publish and maintain HCB learning content in the LMS, checking that it loads, tracks, and displays correctly before it reaches the field, and keeping learner records accurate as people join, move, and leave.
• Coordinate training communications, schedules, participant information, materials, and follow-up.