Strategic Account Director

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

The Strategic Account Director position is responsible for developing and managing Accounts designated as Global Accounts and maximizing all sales opportunities within those accounts. More specifically, this position will be charged with promoting and selling KnowBe4’s products and services, with the objective to achieve and exceed monthly sales quota. This can be achieved by targeting your book of business and maximizing cross sale opportunities, increasing subscription levels and adding on additional seats due to account growth. This role will work closely with the assigned customer account teams including the Customer Success Manager and other Account Executives/Managers as necessary to ensure increased ARR and more product suite adoption and coordinate any territory specific deals relating to their global accounts.

Responsibilities:

• Promote and sell KnowBe4’s range of products and services.
• Build and maintain a pipeline of potential customers by developing and managing relationships with prospects.
• Build and maintain a pipeline of potential cross sale, add-on and upgrade opportunities by developing and managing relationships with your assigned customer accounts.
• Identify key decision makers and develop meaningful relationships that add value and drive future account growth. 
• Articulate the value proposition of KnowBe4’s full suite of products and help the customer understand how it will improve their business’s security awareness training (and security overall).
• Achieve or exceed monthly quotas and/or targets. 
• Be well versed in KnowBe4’s product offerings and promote the products and services at trade shows as requested.
• Follow up on marketing leads to generate sales opportunities and pipeline.
• Act strategically in offering or negotiating discounted pricing, in line with established policies and procedures.
• Maintain accurate and thorough records for customer calls, emails, notes, tasks, demos and other relevant information in compliance with the Administration Policy.
• Support in the renewal process where there is an opportunity to grow the account.