Trader Onboarding Operational Readiness Analyst

Summary: 

The Senior Trader Onboarding Operational Readiness Analyst is an experienced quality assurance and process subject matter expert within the Trader Onboarding & Identity Operations team, responsible for executing quality assurance (QA) governance, monitoring Service Level Agreement (SLA) performance, and driving operational readiness across identity and verification workflows.

In our current operational state, this role focuses primarily on auditing, refining, and monitoring high-volume Identity Verification (IDV), Sanctions screening, and Customer Identification Program (CIP) operations. Simultaneously, you will serve as a key architect in establishing the operational readiness frameworks, Standard Operating Procedures (SOPs), QA scorecards, and compliance alignment necessary to scale Topstep into more heavily regulated spaces covering Know Your Customer (KYC) and Enhanced Due Diligence (EDD). Serving as the primary operational liaison to the Compliance organization, you will exercise independent analytical judgment to optimize current screening logic while building the foundation for future regulated expansion.

Key Responsibilities

• Current-State QA Auditing & SLA Governance: Execute daily audit sampling across completed IDV, Sanctions, and CIP cases across all Trader Onboarding & Identity Operations team pillars. Track, analyze, and report on SLA attainment, processing bottlenecks, and queue performance metrics.
• Scalable KYC/EDD Framework Development: Establish the operational readiness infrastructure, QA scoring models, decision trees, and testing protocols required to scale operations into regulated entity onboarding pathways involving KYC and EDD.
• Compliance Liaison & Policy Translation: Serve as the primary operational liaison to the Compliance organization, ensuring all current IDV/Sanctions/CIP workflows and future KYC/EDD operational designs remain strictly aligned with evolving legal and regulatory mandates.
• SOP Governance & Operational Communication: Author, maintain, and audit the department’s Standard Operating Procedures (SOPs), job aids, decision trees, and training modules for both current-state operations and future regulated channels. Lead the rollout and operational communication of new procedures to the broader team.
• Screening Rule & Logic Refinement: Analyze Sanctions and IDV screening match rates, false-positive frequencies, and vendor performance indicators. Recommend and validate logic refinements for automated screening tools to improve throughput without compromising risk tolerances.
• Operational Readiness & Change Enablement: Own operational readiness checklists for vendor tool enhancements, product feature releases, and policy changes. Conduct User Acceptance Testing (UAT) on behalf of the Trader Onboarding & Identity Operations team with our IDV vendor & Product/Engineering teams prior to feature releases.