Business Systems Analyst

About Us

Pearl is AI for professional services at global scale, combining advanced AI with verified human expertise to deliver help that is accurate, accountable, and fast. Since 2003, our network has connected millions of customers with licensed professionals across 196 countries, making real expertise available anytime, anywhere.

Our Values

• Data driven: Start with truth, measure what matters.
• Courageous: Bias to action; run toward hard problems.
• Innovative: Seek novel, elegant solutions.
• Lean: Do more with less. Build, ship, learn fast.
• Humble: Strong opinions, lightly held.

About the Role

As a Senior Business Systems Analyst at Pearl, you'll play a central role in enabling workflow and workforce AI transformation, with a strong emphasis on Agent Hub requirements analysis, platform support, and project coordination. This role blends classic BSA responsibilities with project management and practical AI fluency, supporting both Agent Hub product evolution and broader AI transformation initiatives across the organization. 

You'll help define and document requirements for complex AI opportunities, translate high-level ideas into actionable work, and coordinate across engineering, prompt engineering, and internal stakeholders. This is a hybrid role designed to support both requirements analysis and execution oversight for high-impact AI operations and transformation projects. You'll be a heavy, daily user of AI tools, not just experimenting on the side, while also contributing directly to the development and improvement of AI tools and features, especially within Agent Hub and related AI transformation initiatives. This is a great opportunity for someone who wants to work at the center of a company's AI transformation, with meaningful ownership across both platform evolution and broader AI operations, and the chance to help shape how AI-enabled work gets defined, prioritized, and operationalized.

What You’ll Do

• Evaluate and document Agent Hub product requirements, including defining requirements for future platform capabilities such as next-generation meeting recap functionality 
• Coordinate with the engineering team on features, bugs, and feedback to support ongoing platform improvement 
• Manage and optimize the Agent Hub platform, including monitoring operational dashboards and directing follow-up actions where needed 
• Test and evaluate new Agent Hub features and fixes 
• Evaluate and document requirements for major AI transformation projects, such as an Analytics Deep Dive Assistant and other complex AI opportunities 
• Coordinate with Prompt Engineering on the execution of AI transformation projects, from scoping through delivery 
• Translate high-level, ambiguous AI ideas into clear, actionable requirements and documentation 
• Use AI tools daily to support efficient execution across analysis, documentation, prioritization, and project coordination work 

What We’re Looking For

• Excellent understanding of requirements development, documentation, and management (core BSA skills) 
• Strong project management skills to self-manage and coordinate various activity streams 
• Good understanding of Lean / Agile software development 
• Strong stakeholder communication and coordination skills 
• Excellent knowledge and use of AI tools and techniques across different types of work and tasks 
• Ability to translate high-level, ambiguous ideas into structured, actionable requirements 
• Comfort working cross-functionally with engineering, prompt engineering, and internal business stakeholders 
• Strong attention to detail and ability to manage competing priorities in a fast-paced environment 
• Curious, analytical mindset with a genuine interest in AI, automation, and business process improvement 
• Experience monitoring operational dashboards and driving data-informed follow-up actions is a plus 

Our Commitment to an Inclusive Workplace

We welcome people from all backgrounds who seek the opportunity to help build a future where professional services are readily available to all. If you have curiosity, passion, and a collaborative spirit, come work with us. Pearl is committed to an inclusive workplace. Pearl is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

AI Disclosure & Informed Consent

Artificial intelligence (AI) technology may be used during the hiring process to record, transcribe, analyze, and rank interview responses. By submitting your application and participating in the interview process, you acknowledge and consent to the use of AI technology in the hiring process. For more information see our AI Disclosure and Consent Policy.
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